OpenAI has launched Presence, an enterprise service for deploying voice and chat agents that can resolve customer and employee requests, potentially automating some work now handled by frontline support teams. The agents can answer questions and operate IT systems, and enterprises can decide what actions the agents may take and when they should seek human…
Cloudflare recently beat Q1 2026 earnings. Revenue up 34% year over year. EPS ahead of consensus. Full-year guidance raised. Then, in the same breath, they announced 1,100 layoffs, 20% of the company. CEO Matthew Prince’s explanation: “The way we work at Cloudflare has fundamentally changed.” Block did the same thing. Beat guidance, raised outlook, cut…
The traditional methods of measuring success no longer tell the full story. Here’s what should replace them — and why. In brief: AI is transforming software as a service (SaaS), and the old ways of keeping score no longer apply. Smart companies are evolving new metrics that provide deeper insight into how AI-native software is…
Over the past few years, I have learned that basic prompts produce inconsistent, hallucination-prone results that no executive would trust in production. What turned the tide was my move to advanced prompting techniques. These weren’t theoretical experiments; they became a practical foundation for reliable, measurable outcomes. I want to share the techniques that consistently delivered…
I haven’t slept much in the past few weeks. Not because of some theoretical cyber risk that keeps many executives awake, but because reality just delivered a real wake-up call to our industry — a call that every executive must answer, now. Imagine this: A major global enterprise, a company most of us interact with…
When it comes to building an effective AI stack, context is king and power isn’t everything it’s cracked up to be. “Smaller, smarter, safer — this is a bet our company has taken in how we deploy AI internally,” said Ricky Thakrar, head of sales and account management at Zoho, provider of a suite of…
Every CIO I speak with today is wrestling with some version of the same question: How do we move faster with AI and deliver on our commitments? It’s an understandable concern. Boards and CEOs are asking about AI. Business leaders are experimenting with use cases. Employees are discovering tools daily, while technology vendors promise unprecedented…
In public-sector and regulated-cloud work, I learned that sovereignty rarely starts as a national strategy. It starts as an auditor’s question: Who can prove where the data went, which system made the decision and what changes when the vendor or infrastructure does? That question is now moving into AI, and most sovereign-AI debates answer the…
Healthy software companies typically don’t suddenly eliminate one-fifth of their workforce, but monday.com is doing just that as it bets on flatter teams, AI agents, and customer implementation expertise as the winning combination in the AI era. Monday.com co-founder and co-CEO Eran Zinman today announced the “very difficult decision” to reduce the AI work platform…