ServiceNow is an enterprise software and workplace management orchestration vendor based in Santa Clara, Calif. Its cloud-based enterprise service management (ESM) platform, Now, helps companies automate workflows across the enterprise, including those involved in IT service management (ITSM), IT operations management, IT asset management, and HR service delivery, among other domains. AI — generative AI…
The use of AI in 2024 is swiftly moving in enterprises, transforming and impacting employees and how business gets done across industries. Enterprise CTOs and CISOs understand the need to integrate AI technologies to streamline operations, speed up decision-making, and increase productivity. At the same time, they realize that AI has an impact on people,…
As eye-popping estimates emerge for the cost to enterprises of dealing with aftermath of last week’s CrowdStrike-induced outages, it’s crucial to break down the sources of these expenses and understand how much of the financial burden will be absorbed by cyber insurance. Parametrix, known for its cloud monitoring and insurance solutions, has pegged the total…
Salesforce and Workday are partnering to build a new AI-based employee service agent based on a common data foundation, and accessible via their respective software interfaces. The new AI-based employee service agent, which is akin to the recently released Einstein Service Agent, uses Salesforce’s Einstein 1 platform as the base and connects to Workday’s AI…
One of the benefits I gained from my early-career experience as an Industry Analyst was an ability to look at the big picture. When I look around at what’s going on in the tech market right now – and the global economy in general – the tea leaves are telling a pretty clear story. While…
La implementación de un nuevo software de gestión empresarial (ERP) en sus divisiones marítima y aérea le permitirá al Grupo Moldtrans optimizar y automatizar todos sus procesos, ser más eficiente operativa y comercialmente y mejorar el servicio de atención al cliente y de sus colaboradores. Así lo ha anunciado la compañía española, que ofrece todo…
Broadcom ha anunciado que los usuarios de vSphere 7.x, la plataforma de virtualización de servidores de VMware (compañía ya propiedad de la anterior) obtendrán seis meses adicionales de soporte para este producto. Estaba previsto que la solución, que se lanzó en 2020, dejara de recibir soporte en abril de 2025, pero ahora éste continuará hasta…
Embrace AI or die. That’s the modern mantra across global business, putting CIOs in the driver’s seat of the enterprise’s success — and in some cases pitting them against their CEOs. Not all IT chiefs take the expanded calling to heart. But Chris Bedi of ServiceNow is one who does. He is not gunning for…
Despite digital transformation being a highly effective way to further develop the long-term business model, it can be a very drawn-out and arduous process. But the majority of companies in Germany, in particular, rely on the cloud in its various facets, and have now achieved a certain level of maturity when it comes to migrating workloads. Maturity…
Whether you’ve survived the CrowdStrike incident or didn’t use CrowdStrike and are merely seeing the impact to others, taking time to learn lessons from this event is vital. After all, if you couldn’t recover easily from this, then you may be lost trying to recover from a ransomware attack. At issue are potential shifts you…