Customer service has become a vital way for enterprises to differentiate themselves, as consumers increasingly demand seamless experiences and fast resolutions. Those who understand this are seeing big rewards. Gartner research suggests that over 80% of organisations expect to compete mainly based on customer experience (CX), but achieving this is becoming harder as the technological…
Indra ha comunicado haber firmado uno de los mayores contratos de su historia. Transport for London (TfL), que gestiona el servicio de una de las redes de transporte público más extensas y complejas del planeta, con más de 8,6 millones de desplazamientos diarios y más de 3.600 millones de viajes al año, le ha adjudicado…
The data landscape is shifting faster than most organizations can track. The pace of change is driven by two forces that are finally colliding productively: enterprise data management practices that are maturing and AI platforms that are demanding more coherence, consistency and trust in the data they consume. As a result, 2026 is shaping up…
In finance, portfolio management involves the strategic selection of a collection of investments that align with an investor’s financial goals and risk tolerance. This approach can also apply to IT’s portfolio of systems, with one addition: IT must also assess each asset in that portfolio for operational performance. Today’s IT is a mix of legacy,…
In a context marked by energy transition, regulatory pressure, and the need to operate with increasing efficiency on a global scale, digital transformation has become a strategic pillar for industrial and logistics companies like Exolum. Now present in 11 countries, with an annual turnover of over $1 billion, the company faces tough decisions on how to…
CIOs everywhere will be familiar with the major issues caused by collecting and retaining data at an increasingly rapid rate. Industry research shows 64% of enterprises manage at least 1 Petabyte of data, creating substantial cost, governance and compliance pressures. If that wasn’t enough, organizations frequently default to retaining these enormous datasets, even when they…
Aunque la IA tiene el potencial de transformar la atención médica en todo el mundo, el progreso se está topando actualmente con un muro invisible. Los obstáculos son los sistemas de datos obsoletos. A esta conclusión llega el Foro Económico Mundial (FEM) en el informe publicado en vísperas de su reunión anual en Davos, llamado…
발로네는 자신의 링크드인 계정을 통해 “앤트로픽에 합류해 정렬(alignment) 연구를 진행하고, 클로드의 캐릭터 기반을 더욱 발전시키는 역할을 맡게 됐다”라며 “앞으로는 정렬과 파인튜닝에 집중해 새로운 맥락에서 클로드의 행동을 형성하는 연구를 이어갈 계획”이라고 설명했다. 여기서 말하는 정렬팀은 고도화된 AI 모델을 안전하게 학습·평가·모니터링하기 위한 프로토콜을 설계하는 조직이다. 다시 말해, AI 모델의 판단과 행동이 인간의 가치와 의도, 사회적 규범에 부합하도록…
McKinsey está probando un nuevo enfoque de contratación en el que los recién graduados pueden utilizar el asistente de IA de la consultora, Lilli, durante las entrevistas de trabajo. El objetivo es reflejar cómo se espera que los consultores trabajen en el futuro con herramientas de IA, según informa el Financial Times. En el programa…
업타임 인스티튜트(이하 업타임)의 ‘2026년 데이터센터 전망’ 조사에 따르면, 데이터센터 산업은 기술적 대응만으로 해결하기 어려운 전력 수급 과제에 직면하고 있다. 업타임 리서치 총괄 디렉터인 앤디 로렌스는 성명을 통해 “핵심 디지털 인프라는 계속해서 확대되고 있지만, AI가 수요 구조를 어떻게 변화시킬지를 두고 불확실성이 커지면서 투자 계획과 회복 전략 수립이 한층 어려워지고 있다. 데이터센터 설계와 구축 방식도 점차 다양화되고…