Samsung reverses years-long ban on external gen AI use

Samsung, which has been cautious about adopting external generative AI services due to concerns over internal information leaks, is reversing course three years after banning the technology due to a highly publicized ChatGPT-related data leak. Samsung Electronics’ DX Division will officially introduce external generative AI services, including ChatGPT, Gemini, and Claude, to its employees. The…

OpenAI buys Ona to help rein in AI agents

CIOs and CISOs have many strategic and operational fears when it comes to unleashing fully-autonomous agents on tasks and hoping that everything works out. Will the agent start to delete critical files? Will the agent go off on a mission tangent and generate a massive token bill for the team when they return the next…

Why most enterprise AI programs fail — and how to turn them around

Enterprises have invested billions in AI, yet many programs remain stuck in proof-of-concept, with models that rarely influence decisions. The challenge isn’t technology — it’s operating models, fragmented data, governance gaps and organizational misalignment. To succeed, AI must be treated as a strategic capability that drives measurable business value to gain competitive advantage, not just…

Why CIOs should reopen the build vs. buy question

Many companies are still buying software for workflows that define how they compete. That used to be a rational way to control costs and reduce risk. Increasingly, though, it’s becoming a quiet way to standardize away differentiation. For most of the last 20 years, the CIO’s answer to build versus buy was clear: unless you’re…