The convergence of tech and service: Are you ready for the next evolution in service supply chain management?

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As industries continue to evolve, the integration of digital technologies to streamline service processes is no longer a luxury—it’s a necessity. In today’s digital age, automation, the Internet of Things (IoT), and artificial intelligence (AI) have moved from supporting roles to driving fundamental shifts across industries. In today’s hyper-competitive environment, organizations are harnessing technology to…

Comprehensive data management for AI: The next-gen data management engine that will drive AI to new heights

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All industries and modern applications are undergoing rapid transformation powered by advances in accelerated computing, deep learning, and artificial intelligence. The next phase of this transformation requires an intelligent data infrastructure that can bring AI closer to enterprise data. The challenges of integrating data with AI workflows When I speak with our customers, the challenges…

‘Tis the season to innovate: Optimizing your contact center for the holidays

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Contact center traffic grows exponentially during the holidays, but not every customer interaction is great. Wait times become longer, agents get overwhelmed, seasonal hires are often undertrained, and overburdened systems slowdown, frustrating customers during an already hectic time.     Contact center innovation is crucial not just for succeeding during the holidays, converting new customers into loyal…

Map an AI strategy that’s yours, not SAP’s

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As enthusiasm for AI and generative AI mounts, creating a winning AI strategy to help reduce operating costs and increase efficiency is easily topping the priority list for IT executives. There’s little question businesses are ready to reap the rewards of AI. Gartner projects that spending on AI software will grow to $297.9 billion by 2027,…

Microsoft and Atom Computing claim breakthrough in reliable quantum computing

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Microsoft and Atom Computing have announced what they claim is a significant step forward in reliable quantum computing, unveiling a commercial quantum machine built with 24 entangled logical qubits. The system, achieved through a combination of Atom Computing’s neutral-atom hardware and Microsoft’s qubit-virtualization technology, aims to address the critical challenge of error detection and correction…

Microsoft reimagines Fabric with focus on AI

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Microsoft announced a host of additions to its Microsoft Fabric data analytics platform at Microsoft Ignite 2024 in Chicago on Tuesday, including Fabric Databases. The innovations are part of Microsoft’s reimagining of the pillars of Microsoft Fabric with a focus on providing AI-powered tools for data projects and delivering an open and AI-ready data lake.…

Agentic AI design: An architectural case study

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From obscurity to ubiquity, the rise of large language models (LLMs) is a testament to rapid technological advancement. Just a few short years ago, models like GPT-1 (2018) and GPT-2 (2019) barely registered a blip on anyone’s tech radar. But with the advent of GPT-3 in 2020, LLMs exploded onto the scene, captivating the world’s…

Madrid Investment Forum, escenario de los proyectos de innovación y atracción de talento del Ejecutivo regional

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La Comunidad de Madrid continúa apostando por la consolidación de la capital como nodo de desarrollo tecnológico e industrial y polo de atracción de talento especializado. Aprovecha así cualquier cita pública para dar a conocer las ventajas competitivas de la región en materia de innovación en ámbitos como la educación, la vivienda, el transporte o…