There’s an old saying when something you value changes and no longer brings you the joy the way it used to, “it’s not like it used to be.” For those who remember the good old days, great service was an essential part of the customer experience. Nowadays, customer service is not what it used to…
Dilip Venkatachari, Global Chief Information and Technology Officer at U.S. Bank, joins host Maryfran Johnson for this CIO Leadership Live interview, jointly produced by CIO.com and the CIO Executive Council. They discuss the explosive growth in digital services, mapping new customer journeys, critical upskilling needs and more. Watch this episode: #id635987664ed84 .jw-wrapper::before { content: “Dilip…
Alphabet on Tuesday posted lower-than-expected numbers for its third financial quarter, where it fell behind both revenue and profit expectations. While overall revenue growth slowed to 6% in the quarter for Alphabet, Google Cloud grew 38% year-on-year to $6.9 billion, giving the company much needed support. “I’ve long shared that cloud is a key priority…
One trap IT leaders often fall into when seeking a new job is viewing their resume as a historical document of their career. The reality is that your resume should paint a clear picture of your career’s future, detailing your past work experience as a roadmap that leads inevitably to your next leadership gig. But…
Since its beginnings in 1914 to what it is now as a global consultancy firm with nearly 30,000 employees, Booz Allen Hamilton has been able to evolve through the ages by helping to redefine the industry through advancements in technology and sourcing the right talent. Brad Stone, who has been with the company for over…
Respect is an asset every CIO seeks. Achieving a reputation for knowledge, reliability, and honesty takes time, as well as a strong personal commitment to embracing professional standards. Yet a single false move, made in haste or by a momentary lack of judgment, can leave a hard-earned reputation in ashes. The IT leader’s role has…
Digitalization is a double-edged sword for banks, especially when it comes to security. A massive shift to cloud and API-based ways of working has made the sector become more agile and innovative, but it has also opened the floodgates for identity theft. As interactions and transactions become more interconnected, even the simplest processes like opening…
This article was co-authored by Duke Dyksterhouse, an Associate at Metis Strategy. Data & Analytics is delivering on its promise. Every day, it helps countless organizations do everything from measure their ESG impact to create new streams of revenue, and consequently, companies without strong data cultures or concrete plans to build one are feeling the…
Fueled by strong sales of cloud-based ERP software that more than offset a decline in revenue from on-premises applications, SAP revenue jumped in the third quarter compared to the year-earlier period, according to company’s quarterly financial report, released Tuesday. Total revenue for the quarter ending Sept. 30 was €7.84 billion (US$7.72 billion), up 15, or…
Companies are angling for the pay-per-use pricing, scalability, and flexibility advantages of public cloud, yet not every application or workload is a fit for the paradigm. Enter the Advizex/HPE GreenLake partnership, which tackles hybrid IT challenges by replicating the cloud experience wherever workloads are running and without the typical operational complexities. With the HPE GreenLake…