Hybrid Workplaces: Fad or Future?

As the new year gets underway, organizations are looking beyond the challenges, volatility and reactive mode of the past few years and strategically planning their future to compete and thrive. Two topics that are top of mind are where work gets done and the related impact on office real estate investments and the role of…

Bots and beyond: How the AI revolution is shifting the paradigm for customer experience in smart banking

Today’s consumers are accustomed to smooth, frictionless online shopping – and they increasingly expect the same kind of digital experiences from their banks. Insider Intelligence found that 89% of U.S. consumers use mobile banking channels, and 70% said mobile banking is now their primary way of accessing their accounts.   “Most people do not want to…

ChatGPT, the rise of generative AI

Over the last few months, both business and technology worlds alike have been abuzz about ChatGPT, and more than a few leaders are wondering what this AI advancement means for their organizations. Let’s explore ChatGPT, generative AI in general, how leaders might expect the generative AI story to change over the coming months, and how…

The 7 venial sins of IT management

As a CIO you can get advice about how to be more effective from any number of sources, from what you get here in CIO Survival Guide (best practice), to other sources here at CIO.com, to, if you’re desperate, various punditries like Gartner, Forrester, and McKinsey. Most of what you read lists what should be…

AI’s one true X factor: Leadership

If there are any eternal truths about emerging technologies, it’s that there are always naysayers. Some who deride the value of the latest ingenuity prove prescient. Others, not so much. Ken Olson, president, chairman, and founder of Digital Equipment Corp., famously once advised, “There is no reason for any individual to have a computer in…

Generative AI: A paradigm shift in enterprise and startup opportunities

Generative AI (Artificial Intelligence) and its underlying foundation models represent a paradigm shift in innovation, significantly impacting enterprises exploring AI applications. For the first time, because of generative AI models, we have systems that understand natural language at a near-human level and can generate and synthesize output in various media, including text and images. Enabling…