At Mitel, kaizen proves key to streamlining business processes
In 2014, Jamshid Rezaei inherited a sprawling IT structure when he became CIO of Mitel Networks, which had acquired rivals and complementary concerns in pursuit of a strategy for providing unified communications systems (UCS) via the cloud. Mitel’s 3,500 workers, many of whom joined from acquisitions such as Aastra Technologies, Shoretel Networks and Toshiba’s unified…