Have you ever been tasked to lead a cross-functional project at work? You may have encountered multiple stakeholders–all believing that their viewpoint is the most valuable–competing to have their own needs met instead of collaborating to make progress. My business partner and wife, Janice Fraser, and I have seen this play out countless times in…
The advent of gen AI changed everything, and the pace of that change is like nothing we’ve seen before. The potential impacts are reminiscent of the dawn of the Internet, and are likely to be just as transformative for businesses. According to McKinsey, gen AI is poised to add up to an annual $4.4 billion…
Keeping the enterprise running has never been an easy task. The rise of software tools have made many parts of the workflow faster, smoother, and more consistent for everyone but those who have to keep the software running. It’s like the old line about a duck gliding along a pond: Everything above the water looks…
Many CIOs are wringing their hands over generative AI. No, the apocalyptic visions of the groundbreaking new technology replacing us – even destroying us – aren’t keeping them up at night. Rather, they’re worried about how best to arm their employees as quickly and safely as possible with what could turn out to be the…
The role of the CIO (Chief Information Officer) and CISO (Chief Information Security Officer) have become increasingly important in recent years as organizations place more emphasis on digital transformation and information security. While both positions are crucial in their own way, the top priorities for CIO and CISO can often differ. In this article, we…
If you’ve recently attended an industry event or read the daily news digest from your go-to trade publication, there’s no way you haven’t heard about Universal Zero Trust Network Access (ZTNA). There’s a lot of hype around this offering, so much so that Gartner® included Universal ZTNA in its recent Hype CycleTM for Zero Trust Networking, 2023 report, which profiles…
With the addition of Now Assist to the Vancouver release of its software platform, ServiceNow is embedding gen AI across the three major workflows it supports. Now Assist for IT Service Management, Customer Service Management, and HR Service Delivery add new text creation and summarization features and an interactive chatbot interface to help workers get…
CIOs are under increasing pressure to deliver more digital innovations faster and more efficiently. Business leaders expect IT to develop new products, improve customer experiences, automate workflows, and deliver new artificial intelligence capabilities. To do so, CIOs must continuously improve their product management, program management, and delivery capabilities to wow customers and deliver competitive advantages,…
With 90 years of history, Mapfre is one of the giants of the Spanish insurance sector. The multinational is present in around 40 countries, and closed its last financial year with more than €640 million in profit. And in charge of the group’s technological strategy and digitalization processes is global CIO Vanessa Escrivá. “The personalization of services and…
Martha Heller: What is the transformation currently underway at Perdue Farms? Mark Booth: We have a growth strategy to improve our business, and to support that, we’re driving a transformation in technology and business processes. We’ve been replacing our old systems, some of which are more than 20 years old, and this has been going…