10 must-have skills for ITSM pros

New technologies like machine learning, cloud computing and IoT are changing how businesses serve clients and customers. Deploying these technologies in an IT service management (ITSM) environment can help businesses offer better customer and client service, while eliminating errors and monitoring service processes in the business. It’s becoming an increasingly important methodology in the enterprise…

9 chiefs you don't need in the C-suite

Taking it to the top Image by Getty Images The dot-com era is widely remembered as a time of excess, experimentation, hubris, and whimsy in the tech industry. Well, tech may have matured a bit, but there are still some “out-of-the-box” job titles out there—and they’ve spread into the wider world of business, and upstairs…

IDG Contributor Network: Managing your innovation pipeline

Every company wants to be innovative. In many instances, information technology plays a crucial role in enabling innovation initiatives. Unfortunately, there’s no standard formula or framework for managing technology-driven innovation within a commercial enterprise. Every company has to establish methods of identifying, vetting, selecting and implementing innovation opportunities that are effective within the context of…

Oracle puts AI center stage at OpenWorld

If you’re an Oracle customer, you’ve probably been invited to move some of your spending with them to a subscription model. Now Oracle wants to make it easier for you to move your own customers to subscription-based pricing too. Oracle Subscription Management is a new cloud application the company unveiled at its OpenWorld event in…

IDG Contributor Network: Driving digital strategy

In Sunil Gupta’s book “Driving Digital Strategy,” he explains why incumbents are increasingly struggled as new and nimble players enter their established markets. Disruptors or challengers offer customers new, innovative business models and in many cases redefine long established market boundaries. This poses a significant threat to the old guard especially if they are found…