Innovation is crucial to the continuing success of any business, especially well-established enterprises. New products and ideas are tested every day, just as new opportunities are ignored. Blockbuster thought going digital would be too expensive. Blackberry failed to adapt to the changing smartphone market. Toys R Us sued Amazon versus using them to build an…
Journey Beyond, a part of Hornblower Group, is Australia’s leading experiential tourism group. Headquartered in Adelaide, it operates 13 brands and experiences spanning the country. The company’s overall strategy is to “have a customer experience that’s second-to-none — from the moment they first engage with the company to plan their experience, to when they return…
Welcome to 2023. As the new year arrives, CIOs are facing a challenging to-do list as they strive to maximize IT productivity and efficiency in increasingly unpredictable times. As technology projects, budgets, and staffing grew over the past few years, the focus was on speed to market to maximize opportunity, says Troy Gibson, CIO services…
A CIO has to understand the focus of the overall business, of course, but there are usually many segments or different dimensions to consider. In Martin Bernier’s case, as CIO of the University of Ottawa, managing the hyper-dynamic environment of 50,000 students, faculties and research groups is a discipline that requires both a holistic and…
January Applications launch for the 2023 Next CIO cohort on Friday 20th January. The award recognises and celebrates the best rising stars across the IT Sector in the UK. Through interviews at CIO UK, awards, and mentoring opportunities, Next CIO will help aspiring IT leaders develop their careers, build their networks, and improve their skill sets. March…
Artificial intelligence will soon take center stage in your contact center — if it hasn’t already. Artificial intelligence (AI) uptake increased dramatically over the last few years. A 2022 PwC report revealed that more than 70% of companies were already using or planning to deploy AI in some form within their business operations. Business leaders…
When it comes to application development, many companies are pursuing no-code and low-code solutions to stay competitive. No-code and low-code solutions require less coding expertise, making application development accessible to more employees and enabling IT staff to focus on more strategic initiatives. They also give end users flexibility and control — all of which is…
When it comes to technology, among the biggest concerns companies face is the rigidity and inflexibility of legacy platforms. These platforms make it difficult for business and IT leaders facing ever-evolving business needs to seamlessly implement a change. In some cases, an organization’s current tools simply can’t perform a necessary change or add a new…
Hiring tech talent in 2023 means navigating an uncertain economy, the effects of widespread tech industry layoffs, and candidates who want to work for a company with a mission and workplace culture that align with their values, including diversity, equity, and inclusion. IT leaders say the best approach is to focus on adaptability. Firms that…
Chatbots have been maturing steadily for years. In 2022, however, they showed that they’re ready to take a giant leap forward. When ChatGPT was unveiled a few short weeks ago, the tech world was abuzz about it. The New York Times tech columnist Kevin Roose called it “quite simply, the best artificial intelligence chatbot ever…