The hype surrounding AI-based voice and chatbots is evident, but do they deliver? Most still perform only extremely basic tasks and often mirror the poor practices of traditional IVRs. Customers may be open to the idea, but only 30% believe that chatbots and virtual assistants make it easier to address their service issues. The things customers say bots are good…
Persuasive Communication Workshop, FutureIT | Dallas, March 29th. Hosted by Dan Roberts, Host, Tech Whisperers Podcast, CEO, Ouellette & Associates and Larry Bonfante, Senior Consultant, Ouellette & Associates. IDG Don’t miss CIO’s FutureIT | March 29 at the Tower Club, Dallas presented by CIO, CSO and ComputerWorld. A pre-conference workshop will be exclusively offered to…
When he’s not immersed in cybersecurity, hybrid cloud strategy, or app modernization, David Reis, CIO at the University of Miami Health System and the Miller School of Medicine, spends his time working with the board of directors and top leadership to reimagine healthcare and take the lead driving digital transformation. A business objective to “arrive”…
Chief data and analytics officers (CDAOs) are poised to be of increasing strategic importance to their organizations, but many are struggling to make headway, according to data presented last week by Gartner at the Gartner Data & Analytics Summit 2023. Fewer than half (44%) of data and analytics leaders say their teams are effective in…
Marching resolutely alongside artificial intelligence (AI), cloud computing and digital advancement are customers demanding organisations be more environmentally sustainable, inclusive and responsible. It’s a situation raising a critical question for every IT and business leader: How can we increasingly harness technology not just for technology’s sake, but for the good we can do with it?…
Inflation, high energy prices, and a looming recession have dampened consumer purchasing. All this while retailers are still dealing with pandemic-related disruptions to supply chains and consumer shopping habits. To win back consumers and protect profit margins, retailers need to optimize operations across the enterprise. That means fixing their supply chains, understanding shifting consumer preferences,…
The retail industry is always in motion. Shifting macro-economic influences and changing customer expectations spark new business models, channel strategies, and strategic partnerships. To keep pace, retailers require a strong digital core that delivers powerful data-driven insights while staying compliant, maintaining security, and preventing fraud. Shree Venkat, chief architect at TCS, and GV Krishnan, Head…
Now, more than ever, global businesses have an opportunity. With people and infrastructure touching every point on the planet — and new technology empowering us to radically change the way we consume resources — we can lead the world toward a better, more sustainable future. That optimism stems from three core beliefs: We can build…
The metaverse—a fast-emerging combination of technologies including augmented and virtual reality, IoT, and blockchain—is poised to change the way financial services organizations and other companies do business. “By blending the physical and the digital worlds, the metaverse is changing the rules of engagement and enabling us to connect without barriers,” says Anupam Singhal, a…
Anxious to meet international standards, satisfy investors, and profit from a growing array of sustainable products, financial services firms are intensifying their focus on environmental, social, and governance (ESG) goals. While the incentives for ESG are compelling, managing programs and demonstrating success are fraught with challenges. But by adhering to the right standards and using…