How community banks and credit unions can benefit from AI

When I work with community banks and credit unions across North America, one theme consistently emerges: competition with the big national banks is more intense than ever. Large institutions have the advantage of scale, advanced digital infrastructure and, increasingly, the ability to deploy AI and automation across their operations at marginal cost. Consider branch expansion…

You’re not ready for agentic AI

Interest is growing in a new class of AI — one that doesn’t just retrieve or generate information, but reasons, strategizes, and acts. Known as agentic AI, this technology can plan, execute, and iterate, with minimal human input. Think of it less as a tool, more as an autonomous teammate. But here’s the problem: most organizations…

Regulation: The new scapegoat for AI literacy

Earlier this year, several state legislatures announced plans to establish task forces focused on governing AI, with headlines framing the move as a turning point in US tech oversight. At first glance, these initiatives seemed like momentum toward stronger accountability. In practice, however, they added little to the regulatory frameworks already in place. The deeper…

Leading with emotional intelligence in the age of AI

Gartner’s 2025 CIO Agenda emphasizes that leadership and human capabilities such as communication, resilience and cultural alignment are decisive differentiators alongside technical execution. AI is accelerating change, but success depends on people as much as on models or tooling. Global research confirms the gap. Watermark Search International’s 2025 survey shows 90% of interim leaders are…