The great IT disconnect: Vendor visions of the future vs. IT’s task at hand
The future is built one task at a time. Ideally, each task, while supremely relevant to the problem at hand, is consistent with a multistep trek to a shared and explicitly articulated end state. In uncertain times, many IT tasks-at-hand are not solidly connected to future end points. At WestJet, McKesson, and KeySpan, CIO Cheryl…

