Scaling One Peak After Another

Cloudera has appointed Remus Lim as vice president of Asia Pacific and Japan, to drive adoption of the hybrid data platform across the region and support customers in their journey to become more data-driven. We’ve asked him to share his vision for Cloudera in APAC and reflect on his past few months since taking up…

Are You Ready for Cloud Regulations?

Across the globe, cloud concentration risk is coming under greater scrutiny. The UK HM Treasury department recently issued a policy paper “Critical Third Parties to the Finance Sector.” The paper is a proposal to enable oversight of third parties providing critical services to the UK financial system. The proposal would grant authority to classify a…

Making the World a Better Place with Data

Much of the hype around big data and analytics focuses on business value and bottom-line impacts. Those are enormously important in the private and public sectors alike. But for government agencies, there is a greater mission: improving people’s lives. Data makes the most ambitious and even idealistic goals—like making the world a better place—possible. This is…

The Shared Responsibility of Taming Cloud Costs

As multi-cloud strategies take hold and more organizations shift workloads and applications to the cloud, it can be challenging to keep track of resource usage that can result in “surprise” cloud bills and end up being costly for the business. In fact, Gartner predicts that 60% of cloud leaders will encounter public cloud cost overruns.…

The University of Phoenix and Expedient: Making the Transformation from a Legacy Datacenter to Software-Defined Excellence

Founded by Dr. John Sperling in 1976 to help working adults enhance their carriers, the University of Phoenix offers accredited online courses through 18 academic programs, including ones for business, counseling, education, and healthcare. Jamie Smith, the university’s CIO, still remembers his first tour of the university’s leased 27,000 square-foot datacenter. The result of years…

Building an Experience-driven Contact Center

All-inclusive vacations. Personalized tours. Packed sports arenas. These are the kinds of experiences that engage us, excite us, and leave us feeling satisfied. CXOs, CIOs, and others entrusted with and empowered to make CX decisions should want the experiences that flow in and out of their contact centers to be just as engaging. They should…