Salesforce acquires Regrello to boost automation in Agentforce

Salesforce is buying San Francisco-based startup Regrello to enhance Agentforce, its suite of tools for building autonomous AI agents for sales, service, and marketing. Regrello specializes in turning data into agentic workflows, primarily for automating supply-chain business processes. Its core technology will act like a middle layer for Agentforce, and integration it could help enterprises…

Salesforce adds new billing options to Agentforce

In a move that aims to improve accessibility for agentic AI, Salesforce on Tuesday announced new payment options for its autonomous AI agent suite, Agentforce. The new options, built on the flexible pricing the company introduced in May, allow customers to use Flex Credits to pay for the actions agents take, like updating customer records…

Bridging contextual gaps: How culture and perception shape team success

Individual, organizational, socio-geographical and other contexts shape how employees and leaders perceive reality, behave and form expectations. Recognizing these contexts enables timely identification, addressing and prevention or resolution of issues, such as via targeted mentoring, coaching, training and other interventions, whereas neglecting them can cause adverse consequences such as misalignment, friction, poor morale, reduced performance…

6 signs of a dying digital transformation

Every digital transformation initiative starts with high hopes and great expectations. Then, for many CIOs, reality hits hard. What was once a promising plan to modernize products, processes, operations, and the technology stack, suddenly begins careening off the rails. Now the digital transformation must be delayed, adapted, reconfigured, or perhaps even scrapped altogether. If only…

현직 IT 리더들이 말하는 ‘실패 없는 벤더 관계 관리법’

벤더와의 관계는 결코 과소평가할 수 없다. 이는 기업 운영의 핵심 요소이며, 경험을 통해 지속 가능하고 신뢰할 수 있는 파트너십을 구축하는 법을 배울 수 있다. 하지만 항상 계획대로 흘러가지는 않고 일부 기대가 충족되지 못하는 경우도 있다. 가장 먼저 문제가 되는 지점은 역량이다. CIO는 내부에 없는 전문 지식을 벤더를 통해 확보하길 기대하지만, 현실은 기대와 다른 경우가 많다.…