IT service management (ITSM) is becoming a key enabler of transformation and modernization efforts, with companies pushing to automate user-centric processes to improve customer, client and employee satisfaction, while saving money and improving productivity. ITSM automation is one way organizations can streamline processes to reduce “the cost of technical and business service,” while improving organizational…
There’s plenty of bad news about women in tech, as evidenced by the Women in Tech Survey Report 2018 by Ivanti, in which 63 percent of the 500 women in technology respondents cite “being taken seriously” as their number one challenge. Forty-three percent say they have no female role model, and 40 percent cite the gender…
Many organizations run data science teams as separate silos of activity. These teams focus on gathering, cleaning and querying unstructured or “big” data, but they rarely touch data from transaction processing systems and corporate business processes, and might not even be members of the IT group. These “siloed” data scientists and analysts in analytics labs could…
While corporate-wide innovation labs and blue-sky hack-a-thons were all the rage over the past few years, the coming trend for many companies might be innovation with intent and smaller, more pragmatic projects that have significantly less glitz and glamour but a better chance of success. Innovation plays a key role in driving digital transformation in…
Are you building the right bot? Recent data from software company Pegasystems shows people don’t always use chatbots the way that companies think. Take Q&A, a function many bots are built for, but one the survey says less than half of consumers want. With $1.25 billion expected to pour into chatbot development by 2025, a…
In Deloitte’s recent global CIO survey, only 21 percent of CIOs report having a structured process for measuring the value of tech investments. Even more surprising, 14 percent say they don’t measure the impact of technology investments at all. Survey respondents cite two primary reasons for the low numbers. First, they may have a business…
When Peter Oosterveer, CEO of Arcadis, told his executive committee that Arcadis would become an industry frontrunner in digital, the firm’s senior management took action. A key part of that was changing the mindset of IT. Justin Wright, CIO of the Americas for the global architecture, design, and engineering firm, discusses the new mindset and…
Enterprise architecture (EA) tools help organizations align business objectives with IT goals and infrastructure. These tools help manage information related to EA while helping companies plan roadmaps for digital transformation. They offer collaboration, reports, testing, simulations and more to help organizations create and implement models for better business and IT processes, development and architecture. To…
Atticus Tysen initially framed his challenges in technical terms. “I thought we had a technical problem, and that was why we couldn’t get new products out fast enough. I thought the company had too many systems, and that the systems were too brittle, and if we just fixed them, we’d be OK,” he says. […
CIOs are in serious trouble. They’re making promises to leadership, boards, and shareholders but often can’t hire enough quality engineers to staff their strategy and deliver on those promises. As the global talent shortage reaches a 12-year high, CIOs can’t rely solely on recruiters to find engineers and skilled technicians — the most difficult roles to fill today,…