With each passing year, contact centers experience more of the benefits of artificial intelligence. This technology — once only a distant idea portrayed with wonder and fear in science fiction — is now a key part of how businesses and customers interact. According to survey data from Call Centre Helper, customer satisfaction is the number one factor…
In many ways, the manufacturing industry stands on edge—emerging from a pandemic and facing all-time highs in demand yet teetering on inflation-related economic uncertainty and coping with skilled labor shortages. Answering these concerns, smart factories are moving to another edge: edge computing, where operational data from Internet of Things (IoT) sensors can be collected and…
Women in Technology – Corinne Sharp, Co founder &CMO the WIT Network, talks about building support and community for women in technology. You can learn more at https://thewitnetwork.com/ Watch this video: #id63bfeafa38061 .jw-wrapper::before { content: “Women in Technology” !important; } Listen to this episode: Careers, CIO, CIO Leadership Live Read More from This Article:…
First Tech Credit Union is a San Jose-based financial institution with more than $16 billion in assets. As the eighth largest in the country, it primarily serves tech companies and their employees, but still has a lot of manual processes in place. “We’re very early in our automation journey,” says Mike Upton, the organization’s digital…
A 2020 report from McKinsey found that companies with stronger gender diversity numbers were 25% more likely to outperform their less diverse competition. Yet, while companies have placed a greater emphasis on addressing the gender gap of late, women remain largely underrepresented in IT positions. Here, a number of factors are at play, not the…
“Land never deceives” is a common slogan of farmers around Africa. Many people go into farming entirely, or as a side endeavor, with a high certainty they’ll make money and produce more good for all. And when technology is added to the mix, opportunities multiply. Having the largest area of uncultivated arable land in the…
Data is critical to success for universities. Data provides insights that support the overall strategy of the university. It can also help with specific use cases: from understanding where to invest resources and discovering new ways to engage pupils, to measuring academic outcomes and boosting student performance. Data also lies at the heart of creating…
Kirk Ball, Chief Information Officer/Chief Technology Officer, Giant Eagle, joins host Maryfran Johnson for this CIO Leadership Live interview, jointly produced by CIO.com and the CIO Executive Council. They discuss grocery retail innovations, digital customer strategies, sourcing global talent, augmented reality and more. Watch this video: #id63bf1922a0af3 .jw-wrapper::before { content: “Kirk Ball” !important; } Listen…
Innovation is crucial to the continuing success of any business, especially well-established enterprises. New products and ideas are tested every day, just as new opportunities are ignored. Blockbuster thought going digital would be too expensive. Blackberry failed to adapt to the changing smartphone market. Toys R Us sued Amazon versus using them to build an…
Journey Beyond, a part of Hornblower Group, is Australia’s leading experiential tourism group. Headquartered in Adelaide, it operates 13 brands and experiences spanning the country. The company’s overall strategy is to “have a customer experience that’s second-to-none — from the moment they first engage with the company to plan their experience, to when they return…