Why today’s CIO needs to be “multi-lingual”

CIOs are being hit by requests for everything, across every department. But this deluge mustn’t distract from the business-critical technology initiatives to drive operational excellence and business value. For the CIO, any changes must give teams a way of doing business smarter, and faster. CIOs must sift through the noise to identify ways to automate processes and…

4 ways AI will change the ITOps landscape in 2024

After a tumultuous 2022, organizations were looking for a year of certitude and growth in 2023. Unfortunately, they didn’t get it. This was 12 months in which interest rates and inflation soared, and persistent business, economic, and geopolitical uncertainty weighed heavily on corporate strategy. Yet for IT operations teams little changed. Many struggled to support…

3 ways to break out of AI ‘pilot purgatory’

American humorist Mark Twain once said, “History never repeats itself, but it does often rhyme.” Today we worry this phenomenon is playing out with enterprise adoption of generative AI. On their digital transformation journeys over the last decade, many enterprises spent time mired in “pilot purgatory,” taking as long as years to move from concept…