Are you one of the 180 million Americans estimated to have an Amazon Prime subscription? Or one of the 57 million who paid for an online news service last year? These familiar examples underscore the reality of customer experience (CX) in many industries today. Now increasingly delivered through digital channels, CX has been redefined by…
Today’s CIOs are facing a digital paradox – the more technology they implement, the more complex it becomes to manage. So while many CIOs have successfully shifted enterprise workloads from manual and legacy systems to new, cloud-based applications in recent years, these breakthroughs have also caused them fresh headaches. “CIOs are now at the heart…
Digital infrastructure today is the backbone of enterprise transformation and growth. Optimized and effective digital tools are increasingly the deciding factor between a company powering ahead or withering away. Get it right and you can make smarter decisions that drive a flywheel of employee satisfaction and customer loyalty. Get it wrong and the result is…
According to consulting firm Korn Ferry,[1] the average CIO is in their role for just 4.6 years. That’s shorter than most of their boardroom peers and significantly less than CEOs’ average tenure of 6.9 years. Disheartening though this fact is, it may not come as a surprise to CIOs themselves, given the sky-high expectations they…
To capitalize on the enormous potential of artificial intelligence (AI) enterprises need systems purpose-built for industry-specific workflows. Strong domain expertise, solid data foundations and innovative AI capabilities will help organizations accelerate business outcomes and outperform their competitors. Enterprise technology leaders discussed these issues and more while sharing real-world examples during EXL’s recent virtual event, “AI…
Este podría ser el año en que la inteligencia artificial (IA) agéntica llegue a lo más alto, ya que muchas empresas buscan casos de uso de valor añadido. Una pregunta clave: ¿qué procesos empresariales son realmente adecuados para los agentes de IA? La consultora empresarial Deloitte predice que, en 2025, el 25% de las empresas…
With an aging, shrinking workforce, it’s become harder and harder for B2B organizations to staff their sales teams, even while customers demand faster fulfillment times and access to their suppliers across multiple channels. Teams mired in manual back-end tasks for sales and order processing are significantly handicapped versus competitors who have automated these functions. The…
El Govern y el Consell Insular de Ibiza han anunciado un nuevo paso en la lucha contra el alquiler turístico ilegal con la automatización de su detección. Según se ha dado a conocer, la Oficina de Lucha contra el Intrusismo ha rediseñado su operativa interna y procesos para automatizar la detección de alquileres turísticos no reglados. Lo ha…
Today, there is hardly any way around AI. But how do companies decide which large language model (LLM) is right for them? The choice is currently wider than ever, the possibilities seemingly endless. But beneath the glossy surface of advertising promises lurks the crucial question: Which of these technologies really delivers what it promises —…
Nueva incorporación a la cúpula directiva de Commvault. El proveedor de soluciones de ciberresiliencia y protección de datos para la nube híbrida ha anunciado el nombramiento de Ha Hoang como su nueva directora de sistemas de la información (CIO, por sus siglas en inglés). Con más de 25 años de experiencia en la dirección de…