Cisco Live is about a month in the rear-view mirror, and I’ve had some time to reflect on the event. The conference is generally filled with tech news and highlights of what Cisco and its partners are doing in the area of technology innovation. One of the more interesting aspects of the show that I…
Artificial intelligence (AI) is everywhere today — or at least it seems that way. The technology certainly holds a lot of promise because it will enable all sorts of automation for business processes that are still largely manual, and deliver more power to data analytics. One area that AI is already affecting and is destined…
Packaging company Sealed Air is best known for its Bubble Wrap and Cryovac brands. The company’s Food Care division targets the packaging lines and operation of food processing facilities — a highly manual world. But with the support of executive leadership, Marc Hamer, global CIO, chief digital officer, and corporate vice president of customer experience,…
I’ve always wondered how regulated utilities, which have a captive audience, drive innovation. When you are not competing for market share, how do you justify a strategic approach to technology? Mike Koehler, CIO and chief digital officer of Exelon, says using technology to improve the customer, employee, and supplier experience is precisely why he was…
General Motors has built a predictive analytics platform that generates insights into several core business strategies, including anticipating market demand for autonomous vehicles. Maxis — shorthand for maximizing insights — represents a multi-million-dollar investment in data-crunching technologies that coincides with the company’s IT strategy overhaul. Maxis, which received a CIO 100 Award in IT excellence,…
Developed by Fred Reichheld at Bain & Company, the Net Promoter Score (NPS) is a customer loyalty metric that measures customer satisfaction using an index that ranges from -100 to 100. Customers are asked one question – if they’d recommend the company to a friend – and then asked to respond using a scale from…
At first glance, CBRE Group has been working well outside its scope as a commercial real estate services and investment firm. Its new product? A software solution called CBRE 360, which launched early this year. CBRE’s IT team built the platform, which enables customers who own, operate or invest in properties to manage their spaces…
A vote by European Union lawmakers seeking to suspend Privacy Shield could spell bad news for businesses that have built their GDPR compliance strategy on adherence to the EU-U.S. data transfer agreement’s principles. The EU’s General Data Protection Regulation, like its predecessor the Data Protection Directive, authorizes the export of EU citizens’ personal information only…
Tech is good medicine for heath care acquisitions Image by Getty Images The U.S. department of labor forecasts that the healthcare industry will add 4 million new jobs by 2016. That should be a daunting prospect for anyone working in that industry — particularly given that the rising cost of healthcare (18 percent of GDP…
Name: Joe Filippoli Company: Tabula Rasa HealthCare Job title: CIO Time in current role: 5 years Location: Moorestown, N.J. After a variety of interesting IT roles, Joe Filippoli found his way into the healthcare industry and found it to be his true calling. He is currently serving as CIO for Tabula Rasa Healthcare where he…