Driven by the ongoing need for companies to automate repetitive tasks, global RPA (robotic process automation) software revenue is expected to reach $2.9 billion in 2022, up by 19.5% from last year, according to a market research report by Gartner. North America will account for the largest revenue share at 48.5%, followed by Western Europe…
If you thought network operations was a daunting challenge in the past few years, wait until you see what’s around the corner. First, let’s consider the disruptions in the recent past. COVID has led people to increasingly work from anywhere. Digital transformation is accelerating as enterprises rush to remodel their operating models. The cloud, for…
By Serge Lucio, Vice President and General Manager, Agile Operations Division, Broadcom Software Over the course of 2020 and 2021, the fabric of our work lives was radically altered, ushering in a world in which hybrid models were the norm. In 2022, these changes will be solidified and entrenched. Because of this, it is now…
A substantial shift has happened in the enterprise storage industry over the last 12 months that has changed the dialogue about storage. In past years, the first conversations with enterprise storage buyers were about cost efficiency and performance. However, today, the two most important things that come up first in storage conversations are cybersecurity and delivery time. This…
Consumers now expect personalised customer service experiences, whereby a website or app retains personal details in order to deliver tailored messaging, offers, and relevant products. Meeting these digitally-driven demands is crucial if brands want to keep pace and maintain their competitive edge. Businesses, after all, are built on the success of their customer service, yet…
Energy and carbon neutrality are hot topics of conversation today due to the rapidly escalating costs consumers are paying for gasoline and electricity, and increasing concerns about global warming, climate change, and the future of the planet. As a technology executive for a leading energy producer, Alejandro Reyes shares those concerns, not only because he…
A few years back, I wrote an article for CIO on how to handle the blow-up meeting and create breakthroughs. Now almost three years later, I share one of my blow-up meeting moments in my new book, Digital Trailblazer: Essential Lessons to Jumpstart Transformation and Accelerate Your Technology Leadership. In this short excerpt from the…
If IT leaders aren’t already thinking about the impact of an economic recession, their CEOs certainly are. In fact, nearly 8 in 10 business leaders expect a recession in their primary region of operation within the next 12 to 18 months — or believe one is already under way, according to the Conference Board’s C-Suite Outlook…
It’s a common problem for technology departments, in all businesses, to be running in multiple directions, trying to manage multiple projects at once, and struggling to complete the myriad outcomes targeted. This is a natural development of modern business: we all face huge demands to be continually at the cutting edge of change. Often, within…
How important is trust to the art of collaboration? If collaboration is really going to deliver value, people must trust one another. To achieve this trust, businesses need a safe environment in which everyone feels comfortable being transparent and honest. All of us make mistakes. It’s important to see mistakes as part of a learning…