Microsoft’s AI-powered contact center service takes on AWS, Google
With an eye on the growing contact center-as-a-service (CCaaS) market—which is being spurred by enterprise efforts to offer better customer service and experience—Microsoft on Tuesday released a new, all-in-one, cloud-based offering to take on hyperscalers such as AWS and Google, and other rivals including Oracle, SAP and ServiceNow. Dubbed Digital Contact Center, the new offering…