En 2021, Ingka Group (el principal operador de las tiendas IKEA, con aproximadamente 90% de las ventas globales), puso en marcha un chatbot llamado Billie. El objetivo era el típico de un asistente conversacional: responder a las consultas rutinarias de los clientes, como disponibilidad de producto, plazos de entrega o estado de un pedido. De…
IT leaders are rethinking a long-standing assumption: that tightly controlled, closed systems are the simplest way to manage their surveillance technologies. Businesses increasingly find themselves moving away from monolithic, proprietary approaches. Instead, they’re favoring modular ecosystems that offer greater flexibility and scalability. This shift is especially prevalent when organizations have a need to harmonize devices,…
Enterprises are sitting on a massive, underutilized asset: the data produced by their physical environments, especially from network cameras and sensors. Historically seen only as “security devices,” modern cameras are now rich data generators. In fact, the “Axis Perspectives Report 2026” shows that the number of organizations using video systems for business intelligence nearly doubled between 2024…
In pursuit of lower emissions and reduced operational costs, CIOs continue to prioritize cloud efficiency, workload optimization, and infrastructure. Those efforts undoubtedly matter…but they no longer tell the full story. While IT sustainability strategies have traditionally homed in on the data center, a growing share of enterprise infrastructure now lives outside of those hubs. These…
Dsempeñar un gran trabajo en el puesto actual es lo mínimo exigible para los CIO modernos. Los líderes digitales más exitosos adoptan nuevos retos tanto dentro de su organización como en nuevos entornos de trabajo, y dado que los estudios sitúan la permanencia media en un puesto de liderazgo digital en unos cinco años, la…
Google is recasting its enterprise AI roadmap around autonomous systems and AGI, with DeepMind CEO Demis Hassabis telling I/O attendees the industry now sits at the “foothills of the singularity.” “When we look back at this time, I think we all realise that we were standing in the foothills of the singularity,” Hassabis said in…
AI is moving into the enterprise faster than most organizations are prepared for it. What began as experimentation with chat interfaces and narrow use cases is now showing up in real workflows, productivity tools and early agentic capabilities that are becoming part of how work gets done. That shift is creating a new challenge for…
There is a phrase I have used in dozens of security briefings over the past decade, delivered to boards, to engineering teams, to skeptical CFOs trying to understand why we needed to rebuild our entire network architecture: “Never trust, always verify.” It is clean, logical and sounds like exactly the kind of discipline that organizations…
For most of my career, the enterprise software conversation followed a predictable script. A CRM, an ITSM platform, an ERP system, these were not things you built. They were things you bought, implemented and lived with. The reasoning was sound: Building them required enormous capital, long engineering tenures and specialized domain depth that only a…
Doing a great job in your current role is table stakes for modern CIOs. The most successful digital leaders embrace new challenges in situ and in fresh working environments, and with research reporting the average tenure for any digital leadership role to be about five years, the ability to move seamlessly into new opportunities has…