Sandwich-focused restaurant franchise Subway has some 37,000 locations worldwide, each of which faces a unique combination of factors, such as local competition and customer demographics, that impact sales and profitability. But Donagh Herlihy, the company’s chief digital and information officer, has a corporate-level solution to help each individual store determine “the sweet spot of pricing”…
IT is playing a key role in how the world’s most popular sport is played and experienced in Spain. The country’s premier football division, LaLiga, is leveraging artificial intelligence and machine learning (ML) to deliver new insights to players and coaches, and to transform how fans enjoy and understand the game. The transformation, which started…
According to IBM, every day people create an estimated 2.5 quintillion bytes of new data (that’s 2.5 followed by 18 zeros!). More than 60% of corporate data is unstructured, according to AIIM, and a significant amount of this unstructured data is in the form of non-traditional “records,” like text and social media messages, audio files,…
When you think of B2B products, chances are you don’t picture the seamless, intuitive user experience that comes alongside the best of B2C products. Most enterprise products have a reputation for being complex and versatile, but not simple and universal. While B2B user experience focuses on providing in-depth content and adaptability, the B2C user experience…
According to McKinsey, the goal of digital transformation is to build a competitive advantage by continuously deploying tech at scale to improve customer experience and lower costs. Amid today’s uncertain economy, digital transformation is arguably more important than ever to remain afloat, not just competitive. EY recently found that in current economic and financial uncertainty,…
Since SAP RISE came to the market, it seems that SAP’s goal is to force organizations into a relatively unproven and inflexible RISE model. To do so, they are obfuscating reality, limiting transparency, and changing their historic business practices to make RISE appear financially superior to the traditional perpetual license models. Because of the way…
Software-as-a-Service (SaaS) and SaaS-based service solutions have emerged as powerful tools. They address increasingly complex business processes, tackling anything from specific single functions to entire client-vendor relationship networks. SaaS is quickly evolving, and specialization has led to sophisticated, industry-specific or process-specific solutions, which can come to represent industry best practices. So as organizations face evolving…
By Chet Kapoor, Chairman and CEO, DataStax Generative AI is on everyone’s mind. It will revolutionize how we work, share knowledge, and function as a society. Simply put, it will be the biggest innovation we will see in our lifetime. One of the biggest areas of opportunity is productivity. Think about where we’re at right…
Perception matters, particularly for internal IT organizations. While CIOs may be acutely aware of the essential value their teams create, that value isn’t always evident to stakeholders and clients. We may hope that the work speaks for itself, but the reality is, IT leaders must communicate IT’s accomplishments in a way that people can understand…
At the turn of the 20th century, economists predicted that living a life of leisure would be the ultimate aspiration for the elite. These same economists suggested that those who were able to take more time off from work would be considered the most successful. Now the inverse seems to be the case. Today, those…