General Electric, Boeing, Ford are among the several leading companies that prize augmented reality (AR) and virtual reality (VR) technologies for enabling employees to inspect and design machines more efficiently. But companies are also embracing AR/VR as ways to freshen up the customer experience and train employees. AR and VR both leverage digital information, but…
Where does IT service management (ITSM) fit into an organization’s overall objectives and why should CIOs care about how well it’s integrated into the IT organization and C-suite strategy? Today, we are seeing more business-type targets for IT, i.e. objectives tied to the success of organizations as a whole. For example, the IT goals for…
Oil reservoirs are available and merely waiting to be found by experts. Similarly, opportunities already exist for all organizations that want strategic outcomes. Here’s the key. Just as the oil industry needs an effective method to locate a reservoir, organizations need an effective method to find opportunities that have strategic potential. How did Airbnb generate…
CIOs, strategists and IT specialists all have their own ideas about what they can learn from previous projects and where they think the business should be heading in the future, but the only way to get the big picture is to stand back and take in an objective view of today’s state of play. Looking…
What is natural language processing? Natural language processing (NLP) is the branch of artificial intelligence (AI) that deals with communication: How can a computer be programmed to understand, process, and generate language just like a person? While the term originally referred to a system’s ability to read, it’s since become a colloquialism for all computational…
The past couple of months have been filled with new beginnings, especially for IT groups. Armed with new budgets and post-holiday enthusiasm, many IT organizations were preparing to launch major initiatives in 2018. Although most IT execs have learned what it takes to implement successful initiatives, we are all guilty of skipping key steps in…
This year, we’re going to plan to deliver more with less. We’re going to enhance infrastructure resilience. We’re going to manage our resources more effectively. We’re going to do a lot of things—or at least we plan to—this year. How, exactly, will that get accomplished without a business strategy? Enterprise architecture provides the operating principles…
Digital transformations are in vogue these days, with CIOs winning plaudits for efforts that fortify business operations, generate new revenues streams, or both. But before IT leaders can initiate a bet-the-house overhaul, many must author a far more foundational transition: IT culture change. Rather than broken technology implementations, such as spaghetti legacy code and ERP…
It’s been said that the only people who tell the truth are the children and the insane. Now, developers may seem insane at times and they are just as prone to childish tantrums as anyone, but that doesn’t mean they speak the truth. Indeed they often shade the truth just like the suits in the…
You could have heard a pin drop in the room. We were debating the target architecture of a large program. Someone in the room had said: “We created a target architecture four years ago, which we all believed in, and I guess we are half-way through implementing it. So, why is this not helping us…