By Hock Tan, Broadcom President & CEO In the years that I have led Broadcom, I have found two things to be true for technology leaders: First, success with your customers starts with success with your ecosystem partners; and second, driving ecosystem growth is key to maintaining the growth of your own business. This is…
The current state of the contact center agent is clear, but for those unaware or overlooking this opportunity for improvement: agent attrition rates currently hover around 40%, the cost of replacing just one agent is between $10k-$20k, and 97% of agents are sometimes or almost always burned out. Unengaged employees (undoubtedly including contact center agents) collectively cost $7.8 trillion in lost productivity, or about 11% of…
CEOs continue to see the need for more collaboration between IT and the business units, so much so that in a recent survey CEOs listed that as the No. 1 objective for the IT function. The State of the CIO Study 2023 from Foundry, an IDG company and publisher of CIO.com, found strengthening IT and…
Digital solutions and data analytics are changing the world of sports entertainment at a rapid clip. From how players train, to how teams make strategic decisions during games, to how venues operate and fans engage, sports organizations are turning to software engineers and data scientists to help transform the sport experience. In Toronto, Maple Leaf…
By Eric Chien, Director of Security Response, Symantec Enterprise Division, Broadcom This is a continuation of Broadcom’s blog series: 2023 Tech Trends That Transform IT. Stay tuned for future blogs that dive into the technology behind these trends from more of Broadcom’s industry-leading experts. It is difficult to overestimate the impact Covid had on the…
Blackhawk Network is shaping the future of global branded payments — from QR code payment solutions and retail gift card programs to tailored incentives and reward programs. The Silicon Valley-based company has been expanding its global footprint through numerous creative acquisitions. While each brought a wealth of benefits, the acquired companies’ existing processes and platforms…
Tata Consultancy Services (TCS) has always been a digital-first organization. Continuous transformation of the workplace has been a cornerstone of the company’s business model for several decades. This approach proved its value during the COVID-19 crisis, when TCS pioneered location-independent “borderless workspaces” aided by Microsoft 365 and Microsoft Teams. The modern workplace solution suite was…
Over the last seven decades, global carbon emissions have increased almost eightfold. Meanwhile, since 1980, the planet’s average temperature has risen significantly, with nine out of 10 warmest years on record having been in the last nine years. For sustainable development, it is now widely agreed that we must achieve a shared global goal of cutting carbon…
The retail industry is transforming rapidly. Modern retailers rely heavily on automation for managing inventory, shelf design, customer service, and logistics. Video cameras and sensors that allow for unique store design help to enhance the customer experience. Technology is truly powering retail transformation, setting modern stores apart from traditional brick-and-mortar ones. It is no easy…
AMD CIO Hasmukh Ranjan sits at the cloud’s crossroads. As a chipmaker, AMD is a vital supplier for the public cloud’s compute engine, and among Ranjan’s key remits is to support the engineering of semiconductors that power the cloud. But as a consumer, Ranjan, like all CIOs, must decide where best to place his company’s…