Organizations looking to navigate change, be warned: The odds of success aren’t good. According to its June 2019 market report, Moving from Digital Readiness to Effectiveness, Everest Group Research found that most companies undertaking digital transformation initiatives fall short of their objectives, with 73 percent of enterprises failing to realized sustained returns. [ Be sure…
The Government Accountability Office (GAO) estimates that criminals attempted at least $14 billion in identity theft tax refund fraud in 2015, and the Internal Revenue Service (IRS) paid out at least $2.24 billion on that amount. To combat this fraud and protect taxpayers, the IRS has turned to advanced analytics. The IRS began developing the…
Great Wolf Lodge (GWL) is using artificial intelligence software to better understand its guests’ experiences at its adventure-themed lodges. The effort is a part of a sweeping digital strategy that incorporates cloud and SaaS technologies, as well as new property management and CRM systems. “We want to better engage with guests at all points,” CIO…
There is golden knowledge in the sea of data that businesses are swimming in. Being able to fish out the business intelligence you need — when you need it — is the key to steering your ship. In this article, we’ll discuss 10 BI tools that feature data visualization and analysis. [ Deliver deep insights…
Qurate Retail Group comprises seven brands, including QVC, HSN, Zulily, and several other lifestyle brands. The company is the top video commerce company globally, is among the top 10 ecommerce retailers in North America, reaches 380 million homes through 15 television networks, broadcasts 150-plus hours of live content every day, employs 27,000 people, and ships…
The words “machine learning” have been imbued with an almost magical aura. Ordinary people don’t teach machines to learn. That’s for highly specialized alchemists, like data scientists, who transform data into gold in research divisions and labs with little explanation beyond simply saying, “Science.” Of course, it may be a little known fact, but over…
Perks are nice, but free lunches, team-building exercises and off-site outings aren’t the key drivers of workplace satisfaction.
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Source: News
The C-suite is growing increasingly crowded as organizations are bringing in a variety of new roles, including chief digital officers, who often work in tandem with CIOs on digital transformation initiatives on an enterprise-wide basis and rethink how to best serve customers. But what exactly do CDOs add to the C-suite mix, and why are…
In today’s healthcare industry, accessibility and ease-of-use are paramount, as customers have come to expect easy-to-navigate services designed to make once complex processes simple. Service Benefit Plan Administrative Service Corp. (SBPASC), which provides IT operations and services for the Blue Cross and Blue Shield Service Benefit Plan, is well aware of those new consumer expectations.…
While most IT organizations have taken the time to establish data backup and recovery procedures as part of their overall operations, few consider long term digital preservation as part of data protection planning. Establishing a formal plan to ensure access to critical data over time is becoming increasingly important as the amount of digital information…