Concerns about the risks of AI systems are certain to be met with four words: human in the loop. The discussion may broaden, but the assurance is inevitable. It’s an AI governance phrase that’s become so rote you hear it in every direction and likely have said it yourself. But IT leaders should be wary…
For years, conversations about data sovereignty followed a predictable pattern. Compliance teams wanted to know where sensitive data was stored, legal teams ensured regulatory requirements were met and IT focused on delivering the infrastructure to support the business. Once those requirements had been satisfied, the conversation largely moved on. Today, that approach is becoming increasingly…
While many organizations are still experimenting with AI and debating governance models, a small but growing group of market leaders is already operationalizing AI at scale. Marianne Johnson, executive vice president and chief product and technology officer at Cox Automotive, is one executive creating business impact today. With responsibilities spanning product, technology, data, AI, engineering,…
Organizations often celebrate an AI launch at the moment the real work begins. The platform is available, the policy is published and employees have completed training. But none of those milestones tells a CIO whether work has improved, decisions are stronger or employees know when human judgment must override an AI recommendation. This gap is…
Dell Technologies is acknowledging that infrastructure and storage supply still can’t keep up with agentic AI’s insatiable appetite for resources. The company this week reported a “record” AI backlog, with $95 billion in orders waiting to be filled. This dovetails with quarterly earnings reflecting a more than 50% year-over-year increase in AI demand. On an…
Your agent compares a banker’s calendar with the legal team’s and recognizes a pattern: an unannounced transaction is underway. No one told the agent about the deal. It inferred it correctly. Then it adds one line to an executive briefing for a recipient who was not cleared to know about it: “the deal is moving.”…
It is Q3 of the fiscal year. The VP of sales walks into the revenue forecast meeting confident. The pipeline is strong, conversion rates are up and the sales team has been running at full velocity. The revenue intelligence motion is working. But something is off. The VP of customer success sees it first. Accounts…
AI is already changing how software is built. Google Cloud’s DORA research, based on nearly 5,000 technology professionals, found that 90% now use AI at work, spending a median of two hours a day with it, which translates to roughly a quarter of the working day. In many organizations, the focus is on what happens…
The CIO job description is being rewritten in real time. As AI agents take over the interface layer and connect directly to any data source, the skills that once defined great IT leadership — UX fluency, applications integration, build-versus-buy judgment — are giving way to an entirely different set of questions surrounding not how a…
For the past few years, enterprise AI programs have focused on making models more useful, accurate, and autonomous. In that phase, a bad answer was still usually something a human could accept or reject before taking action. But once agents start invoking tools and acting inside business workflows, success should no longer be measured only…