Google has published the first draft of Universal Commerce Protocol (UCP), an open standard to help AI agents order and pay for goods and services online. It co-developed the new protocol with industry leaders including Shopify, Etsy, Wayfair, Target and Walmart. It also has support from payment system providers including Adyen, American Express, Mastercard, Stripe,…
As CIOs have entered 2026 anticipating change and opportunity, it is worth looking back at how 2025 reshaped IT operations in ways few anticipated. In 2025, IT operations crossed a threshold that many organizations did not fully recognize at the time. While attention remained fixed on AI, automation platforms and next-generation tooling, the more consequential…
No es nada raro que los profesionales de TI se sientan en los grupos empresariales como poco más que “tomadores de pedidos”: se les indica qué sistemas implementar o solucionar, en lugar de preguntar cómo la tecnología puede resolver problemas empresariales más importantes. No obstante, dar el salto de técnico de soporte a asesor estratégico…
When I first began leading AI programs across healthcare and insurance, I kept seeing the same pattern repeat itself. The early stages looked encouraging. Models performed well in controlled environments, small teams reported strong accuracy and executives saw dashboards that suggested meaningful impact. But as soon as we attempted to move those same models into…
Three weeks ago, a financial director at my company showed me the morning routine he had been doing for many days. Basically, he transferred data from our ERP to the cloud reporting platform. Every day, he spends an average of fifteen minutes copying, pasting and checking the format. That adds up to a lot of…
AI initiatives by and large have fallen short of expectations. That’s the conclusion of most research to date, including MIT’s The GenAI Divide: State of AI in Business 2025, which found a staggering 95% failure rate for enterprise generative AI projects, defined as not having shown measurable financial returns within six months. Moreover, tolerance for…
Endesa ha informado hoy mediante un comunicado hecho público y enviado a sus clientes que su comercializadora, Endesa Energía, ha detectado un incidente de seguridad que ha permitido el acceso no autorizado e ilegítimo a su plataforma comercial y, con ello, a determinados datos personales de sus clientes, relativos a sus contratos energéticos. “La investigación…
What ever happened to Digital? The Cloud? Agile? Flattening IT’s org chart? ITIL/ITSM? Or whatever other transformational change was supposed to, well, transform IT but instead petered out into just another disappointing management fad?There’s no one culprit. But here are a few of the more popular preventable reasons that IT change efforts die on the…
Workplaces today feel almost unrecognisable compared to just a few years ago. Advances in AI, cloud computing and machine learning have changed the way we work, pushing organisations to explore new digital tools. The impact of these innovations is immediate, touching every aspect of business operations. In a world that’s always changing, the next decision…
Los directores de sistemas de información o CIO actuales se enfrentan a expectativas cada vez mayores en múltiples frentes: impulsan la estrategia operativa y empresarial al mismo tiempo que dirigen iniciativas de IA y equilibran las cuestiones relacionadas con el cumplimiento normativo y la gobernanza. Además, Ranjit Rajan, vicepresidente y director de investigación de IDC,…