Thom Hornback has spent 20 years inside large organizations running the kinds of complex implementation projects that transformation programs are built around. He is a Six Sigma black belt, a project management professional and someone who thinks primarily about the people side of change. When he first encountered a process modeling approach that evaluated business…
Most CIOs have AI on the agenda. Most have started with pilots, some have moved to production. But there’s a quieter, more consequential shift underway that isn’t getting the boardroom attention it deserves: AI agents are no longer just a feature inside your applications. They are becoming an entirely new class of infrastructure consumer —…
For decades, cyberattacks have been constrained by the skill and speed of the humans launching them. That is no longer the case. Today, frontier AI models can discover zero-day vulnerabilities in minutes and deploy autonomous agents to exploit them before most organizations have even been notified. These machine-speed attacks require machine-speed defenses. A simple technology…
There is growing concern about trust in AI as the technology is adopted by more people. Large language models (LLMs) continue to face persistent challenges with hallucinations and inaccurate outputs. LLMs are probabilistic systems trained to give answers, even when the correct answer is unclear or unknowable with the context provided. Humans are more likely…
The first wave of quarterly earnings from major enterprise software vendors suggests that while AI is beginning to reshape enterprise technology spending, it has yet to produce the sharp decline in software demand that some industry observers have dubbed the “SaaSpocalypse.” The latest results (Q2) from ServiceNow, SAP, and IBM, read against several prior quarters,…
For decades, space infrastructure was largely understood through the language of rockets, satellites, launch capacity, communications and exploration. The enterprise technology world watched from a distance. Space was important, but it was not usually treated as part of enterprise infrastructure strategy. That assumption is beginning to change. As artificial intelligence drives unprecedented demand for compute,…
During a recent advisory engagement, I watched 50 different customers ask the same return-policy question on a Tuesday. The AI support system answered all 50 correctly. It also executed fifty independent calls to a frontier model, ingested the same internal policy document 50 times, and generated essentially the same response 50 times. The company paid…
AI adoption has outrun AI governance, and the consequences are impacting the business. According to Cloud Security Alliance (CSA) research, 65% of organizations report having experienced at least one AI agent-related incident in the past year. Nearly half have tied confirmed or suspected data leaks to unauthorized gen AI use, per EY’s Technology Pulse Poll.…
On July 20, a federal judge gave final approval to the largest copyright settlement in U.S. history. Anthropic will pay $3,000 per work for roughly 500,000 books it pulled from pirate libraries to train its models. Here’s the detail most of the coverage missed: The court had already ruled that training AI on copyrighted text…
A friend of mine once played at the Laeiszhalle in Hamburg. The hall was sold out, the gentlemen looked elegant in their double-breasted suits, and the ladies wore heirlooms around their necks. From my seat, I had a good view of my friend, who sat near the front of the orchestra and played the violin…