11 ways to cut hidden fat from your IT budget

When times are good, the harvest is full, the granary bins are overflowing, and it’s easy for an enterprise to gorge freely. When times turn hard and revenue evaporates, well, it’s time to cut back by slicing out those wild expenditures and bold ideas that once made so much sense. It’s not an easy or…

4 tips for getting the business to stop hating IT

A few months ago, the IT department at networking systems company Ciena had a virtual all-hands meeting. Although the meeting was led by the IT department and its roughly 350 employees, all of Ciena’s 6,500 employees were invited to join. The meeting was a company-wide rollout and test of the new video conferencing and collaboration…

ITIL certification guide: Costs, requirements, levels and paths

The IT Infrastructure Library (ITIL) offers best practices for delivering IT services using a systematic approach to IT service management (ITSM). The ITIL 4 was updated by Axelos in February 2019 to include a stronger emphasis on maintaining agility, flexibility and innovation in ITSM, while still supporting legacy networks and systems. ITIL 4 was rolled out over the course…