Nearly one-third of all help-desk tickets handled by large organizations are work-stoppers, according to a study from help-desk automation company Fixify, which also found Tuesday to be the busiest day of the week for help desks. “Monday gets the reputation, but Tuesday gets the tickets,” it the study said. Around one in eight of the…
ERP giant SAP has agreed to acquire master data management software provider Reltio to bolster the capabilities of its Business Data Cloud (BDC). The goal is to make customers’ data AI-ready so it provides reliable input for Joule and Joule agents across the enterprise, SAP said. Acquiring Reltio, with its cloud native and AI native…
For many organisations, the central question is no longer whether to modernise their organisation’s infrastructure, but how to do it in a way that benefits the business and its people. Leaders are weighing these considerations as they determine if the time and investment on cloud migration is worth it. How can they position transformation as…
The best way to use AI right now is to let it handle the soul-crushing grunt work your team already hates, giving them more time for the work they actually enjoy. Companies are stuck in an awkward middle with AI. Everyone knows they should be using it, but most leaders are quietly trying to…
For most enterprises, the question of whether to invest in AI is no longer up for debate. AI is already part of the roadmap, the budget, and the board conversation. The harder question now is how to make AI deliver value at scale, not once, but repeatedly, across teams, functions, and geographies. That is where…
There’s a familiar rhythm to technology adoption in large organizations. The initial excitement, the high-profile pilot, the executive sponsorship, and the promise of transformation. For many leaders, deploying a large language model (LLM) feels like crossing the finish line. The press release goes out, the dashboards light up, and the boardroom buzzes with optimism. But…
Whenever I see a new agent project kick off, I can almost always predict the first architecture decision: pick one monolithic model, wire it to some tools, and then tune prompts until something works. I have been there myself. It feels clean. It keeps procurement simple. It gives teams one benchmark to watch. It also…
El rápido avance de los asistentes de programación basados en IA conduce a algunas organizaciones a llevar más allá el concepto de desarrollo de aplicaciones asistido por IA mediante la creación de herramientas de nivel empresarial, con el propósito de sustituir o ampliar el software tradicional. Si bien la tendencia hacia la programación por intuición…
The Pentagon’s attempt to brand Anthropic a supply chain risk was “likely both contrary to law and arbitrary and capricious,” a US federal judge wrote in a ruling halting a ban on use of Anthropic’s products in defense contracts. In granting Anthropic a preliminary injunction against the ban, US District Judge Rita Lin of the…
Anthropic’s inconspicuous release of software plugins in January triggered a furious sell-off of software-as-a-service (SaaS) stocks. Over the next two weeks, the financial markets watched $300 billion in software valuations vanish. Anthropic’s Claude Cowork brings a more user–friendly version of the company’s developer-focused Claude Code to business users. The software enables knowledge workers to prompt…