When organizations think about deploying enterprise service management (ESM), they often focus on gaining efficiencies and increasing productivity. But ESM doesn’t just benefit lines-of-business organizations through process automation — it also improves the quality of digital employee experiences so teams can find the information they need faster (even on their own through self-service), anytime and…
When it comes to IT projects, Daragh Mahon likes to think small. The CIO of transportation and logistics company Werner Enterprises has spent the bulk of his career doing full-blown transformation projects that often took two or three years to complete and ended up being a “massive, monolithic platform.” But by then, the business requirements…
The Cherokee Nation of Oklahoma is the largest tribe in the US, with more than 460,000 citizens living across a 7,000-square-mile reservation in Oklahoma and around the world. As a widespread community, when COVID-19 struck, Cherokee Nation’s IT services department knew it needed a way to connect citizens digitally with government services, emergency relief, COVID-19…
Providing safe and secure elections is a critical function of local governments – and has been part of a fraught national conversation. What could be more important to a democracy? Taking a proactive approach to security, the Los Angeles County Registrar-Recorder/County Clerk developed the Elections Cybersecurity Operations Center to monitor its elections infrastructure and business…
Vital for democracy, voting system integrity has come under increasing scrutiny of late, placing pressure on government IT leaders to ensure election systems are robust and uncompromised. Aman Bhullar, CIO of Los Angeles County Registrar-Recorder/County Clerk, has heeded the call, having led a widespread overhaul of antiquated voting infrastructure just in time for the contentious…
In today’s digital world, the ability to make data-driven decisions and develop strategies that are based on data analytics is critical to success in every industry. Beyond decision-making, accurate and relevant data analytics can provide greater insights into target markets, help improve operational efficiencies, and identify new products and service opportunities. When I assumed the…
To serve the 3,500 customers using its cloud services, Turkcell recently made significant investments in four massive, high-performance data centers – facilities that enable the telecommunications and IT services leader to provide a robust portfolio to complement its significant Infrastructure-as-a-Service, Platform-as-a-Service, and Software-as-a-Service solutions. Now Turkey’s largest cloud services and data center provider is working…
When Aldo Noseda became CIO at chemical manufacturer Eastman five years ago, he immediately began working with other leaders in the company to bring a new category of services to the market that complemented its physical products. “Before Eastman, I worked for Monsanto, where I had a similar journey,” he says. “Monsanto sold agriculture products…
CIOs’ employers and their legal teams provide CIOs with much legal protection when it comes to performing their jobs. Still, CIOs can be left to fend for themselves if their actions are perceived to cross a legal threshold or when risks inherent to the job are viewed as inadequately addressed. CIOs have been sued for…
What does CNAPP (really) mean? First termed in the Gartner Hype Cycle for Cloud Security, 2021, a cloud-native application protection platform (CNAPP) is, as the name implies, a platform approach for securing applications that are cloud-native across the span of the software development lifecycle (SDLC) of the applications. The need for CNAPP originates from the…