The keys to enabling hybrid work

Flexible work environments that were precipitated by the pandemic are most certainly here to stay and work will not return to pre-pandemic norms. These days it’s all about what workers do and how they do it, not where they do it. Access to technology dictates where a worker chooses to work.  Providing a consistent experience…

Modernizing the mainframe for the digital era

Sonny Sonnenstein is not a mainframe guy. “I’m a banking technologist,” says the CIO for retail, business, and digital banking at M&T Bank. But it is safe to say that Sonnenstein understands something about investment risk and when it’s time to double down on a strong hand. He’s doing just that on the bank’s IBM…

FOS CIO shakes up IT department, starts cloud migration

Established by the UK Parliament in 2001 to settle complaints about financial-services companies, the Financial Ombudsman’s Service (FOS) has served an increasing number of consumers, recently dealing with more than a million people a year. Heightened demand through the COVID-19 pandemic has put even more pressure on FOS, whose services are free to the public,…