National Life Group’s headquarters is nestled in the foothills of Montpelier, Vermont, just across the Winooski River from the Vermont State House. The company has been a fixture for the better part of two centuries, as much a part of the landscape as Barre granite or the covered bridges. Yet its focus is entirely future-facing:…
Athletes have coaches. So do actors, singers and other performers. Politicians also have coaches, generally described as “advisors” or “counselors.” Given the fact that coaches play an important role in so many different occupations, it makes perfect sense for IT professionals to have someone who can help them polish their abilities and move forward in…
Building a diverse, inclusive organization and fostering a culture of belonging can be pretty complex. But small changes can make a big impact – including initiating conversations about gender pronouns. As the Human Rights Campaign (HRC) explains, every person deserves the basic dignity and courtesy of being referred to by their correct pronouns (she, her,…
Mobile phone-related fraud is big business. Fraudsters, hackers, and other bad actors employ creative techniques to compromise networks, hijack user information, and piece together customer identities that are then sold for big bucks on the dark web. To protect its customers, Sprint needed to transform the way it detected and blocked fraudulent activity. “In the…
AR meets real world Image by Getty Images When your team works in the belly of an aircraft or inside a computer design, they all having the same sci-fi daydream: Augmented reality (AR) that can layer information onto the job to cut out their frustration and inevitable errors. Being able to walk through a design…
In this age of digital transformation, organizations are and will be even more heavily dependent on technology, making IT operation’s role ever more crucial. So, gone are the days when the IT department or team was tucked away in the basement or in a hidden, dark corner of the building. To get and keep companies…
Learning management systems (LMS) have traditionally been used in educational settings to organize curricula, deliver content to students and track progress. But they’ve found new life in enterprise IT departments, as organizations seek to upskill workers to meet ever-evolving workplace needs. “The definition of LMS has expanded, going well beyond course management,” says Bryna Dash,…
Organizations working through digital transformations frequently find they need an IT partner to get there. About half of the Forbes Global 2000 companies will create alliances with tech firms by 2021, according to a recent IDC study. The IDC study predicts companies will set up partnerships and joint ventures with tech firms for software, consulting…
Go to any customer relationship management (CRM) vendor’s website and you’ll be inundated with wondrous tales of how the CRM system can transform your business, increasing profitability and customer satisfaction at the same time. CRMs give you access to new markets, provide executives with a 360-degree view of the customer relationship, enable real-time responses to…
Years ago, I wrote a series for CIO magazine entitled, “Life after CIO,” where I chronicled the career trajectories of CIOs who had moved into COO, CEO, and general management positions. Recently, I was chatting with my friend Dan Galdenzi, and I decided to revive the series. In this first installment, Galdenzi, who moved from…