Today’s most successful IT leaders must be master translators, interpreting technical complexities with clarity and precision for the business units that rely on their services for into decisions and action. Deluxe Chief Technology and Digital Officer Yogaraj “Yogs” Jayaprakasam is among the best at putting this into practice, a strategic imperative he describes as “humanizing”…
I’ve spent more than 20 years running IT and security for organizations across California and around the country. Over that time, my team has taken over, deployed and cleaned up Microsoft 365 environments for law firms, commercial real estate companies, manufacturers, healthcare practices and schools. We’ve supported more than 7,500 users along the way. After…
Fresh off its $1.1 billion acquisition of AI startup Sana, Workday is making another bet on enterprise AI, this time targeting the governance challenge. The company said it will acquire agentic identity platform C1.ai to help customers manage and secure AI agents operating across enterprise applications. The acquisition will build on Workday’s Agent System of…
Picture a regional marketing director on a Monday morning. She’s got 80 locations, a cup of coffee, and a nagging feeling that something is off in the Southeast. Reviews seem quieter. A couple of stores got new managers last month. Are those two things related? Not long ago, finding out meant pulling an export, building…
A customer leaves a one-star review at one of your locations. An AI drafts a reply in seconds. It’s warm, on-brand, grammatically perfect, and it thanks the customer for their feedback and invites them back soon. The review was about a customer who slipped and was hurt in the parking lot. Nothing in that reply…
Enterprises have historically built separate network and security architectures, but this separation is becoming increasingly difficult to maintain as frontier AI models mature and security architectures shift from perimeter-based defenses to identity- and context-aware enforcement. Frontier AI does not change existing cybersecurity fundamentals; it narrows the time available to apply them. As attacks move from…
With a career built at companies like Visa, Ellie May, and Blackhawk, Selim Aissi, a 2026 CSO hall of fame inductee, understands how boards and executives demand a clear justification for cyber security investment, especially considering today’s difficult economic climate.But getting security leaders to communicate tech debt, operational fragility, and long-term cyber risk in business…
Companies are moving fast to put AI into chatbots, virtual assistants, and other customer service tools. But for CIOs, that comes with a risk: if the technology gives customers the wrong information, makes biased recommendations, or mishandles data, it can immediately damage the trust companies have worked hard to build. Unlike conventional software, gen AI…
There is a lot of discussion about deploying AI across the enterprise. Most of it starts with the model, the platform or the tool. I start somewhere else: the work. What decision are we trying to improve? What information does a person need at that moment? What gets in the way today? And what should…
For years, cybersecurity teams have worked from a relatively straightforward model: identify the critical vulnerability, patch it and reduce the risk. That model still matters, but it is no longer enough. The growing concern is not simply that attackers can use AI to write better phishing emails or generate malicious code faster. The bigger issue…