The last human relationship in cybersecurity

We are inundated with promises that artificial intelligence will save us and that the next governance framework will protect us. Buy this platform, adopt that model and the hard part finally gets easier. After 15 years in this field, I have wanted that shortcut as much as anyone. But both promises are downstream of something…

How to add XLAs to your outsourcing contract

Organizations usually face the same questions concerning XLAs: What should we measure, who owns the data, how should incentives work, and how will this change provider behavior after signature. There are no easy answers either, but after advising clients in MSP relationships with major providers, I’ve seen what works and what doesn’t. Successful XLA programs…

The build vs. buy dilemma at the heart of enterprise AI

For three decades, enterprise software has been a buy-it decision. Packaged software from SAP, Oracle and Salesforce covered roughly 80% of requirements at a fraction of the cost of building. The economics were obvious, and for traditional applications, they still are. AI is introducing a wrinkle that is forcing even the most committed enterprise software…

Salesforce’s Agentforce product maturity questioned as KeyBanc cites weak customer traction

Salesforce’s AI agent platform, Agentforce, is seeing weaker-than-expected customer traction, according to a recent KeyBanc Capital Markets investment research note, which attributed the slowdown in part to the product itself, stating that “Agentforce, as a product, just isn’t there” yet, following customer checks and a CIO survey. “Our checks and customer conversations have not been…