The new normal isn’t new anymore. It’s just normal. In today’s off-kilter, work-from-home world, the No. 1 management lesson has been to relearn what we should have known already: One size does not fit all. The first responsibility of IT leaders during the pandemic is to assess the personal situations of the people who report…
February 26, 2020, looms large for Carol Juel for a number of reasons. It was her twins’ seventh birthday, and the executive vice president and CIO of Synchrony was scrambling to get home to join the festivities. The day also took on new contours as a routine meeting exploring AWS Workspace technology subsequently laid the…
Before the COVID-19 pandemic, business leaders weren’t racing to understand the role artificial intelligence (AI) could play in optimizing business operations, boosting profitability, and driving innovation. In a 2019 survey of global executives, McKinsey found that only 58% said their companies had incorporated AI into at least one process or product. Many didn’t fully grasp…
Peter Drucker famously wrote that things cannot be managed if they cannot be measured. But what if we’ve been measuring the wrong thing all along? The notion of “closing space” on the football field is a good example. The ability to restrict the opposition’s passing options is a critical factor in a successful result and,…
Certifications can validate your IT skills and experience to show employers you have the expertise to get the job done. You can get certified in skills you already have or skills you’d like to put to use in your career — whatever your reason, certifications are a great way to strengthen your resume and set…
2020 was a nightmare of a year for healthcare providers. But it was also a year for information technology to prove its worth to healthcare organizations. As the pandemic struck, healthcare delivery and patient encounters made a rapid right turn to virtual encounters. Analytics came to the forefront, enabling organizations to see trends in advance…
A recent study on the future of leadership highlights some significant leadership gaps that are hampering organizations’ ability to transform and succeed in the digital economy. The survey of 4,394 global leaders found that just 12% of executives believe their leaders have the right mindsets to lead them, and only 40% agree that their companies are building…
Businesses emphasize the importance of keeping systems, networks, and applications up and running continuously so employees can do their jobs and customers can buy products and services and get support whenever they want. But how much effort are companies putting into ensuring their software and services are accessible to users, regardless of the users’ abilities?…
Robert Pick, SVP and CIO, Tokio Marine North America Services, joins Maryfran Johnson for this CIO Leadership Live interview, which is jointly produced by CIO.com and the CIO Executive Council. Listen as they discuss IT strategy in the new year and more. To read this article in full, please click here Read More from…
Justin Kershaw held his first CIO position nearly 25 years ago, at W.L. Gore, a specialty materials manufacturer, currently with $3.7 billion in revenue. Later, he spent six years as a divisional CIO at Eaton before joining Cargill as CIO of the food ingredients business, and global IT operations leader. He ascended to his role…