Want AI that actually works? Start by designing it around people, not tickets
Is AI really ready to replace all those time-tested, human-powered service processes in the world’s companies? Business headlines would certainly suggest so. After all, an IDC-Microsoft global survey of 2,000 C-suite business leaders said that AI is already driving performance and saving time — realizing $3.50 to $8 in ROI for every $1 they invested…

