Much of an enterprise’s most important knowledge is also the hardest to access. Decades of institutional expertise can be deeply embedded in long-running applications and carried by specialists with years of experience navigating complex systems. Modernization initiatives depend on a detailed understanding of the systems already running the business. Yet gaining that understanding can be…
Peak retail events, from Amazon Prime Day and Labor Day promotions to Black Friday and Cyber Monday, compress months of retail activity into a matter of days. The margin for error is small: Rocket Software research found that 55% of consumers would switch brands after one or two failed transactions, including 12% who would leave immediately. That…
Improving employee productivity and efficiency is one of the top priorities for CIOs today. According to Gartner, 81% of CIOs say these areas will remain a focus for the rest of the year. Hybrid work has also raised expectations for the office experience. Employees have gotten used to reliable technology and familiar tools at home. When…
Microsoft has introduced an AI-powered tool to help enterprises move from Salesforce to Dynamics 365 by potentially reducing some of the complexity that has traditionally made switching CRM platforms difficult, as the software giant looks to expand its CRM market share. Called Dynamics 365 Activate and currently in public preview, the tool analyzes an enterprise’s…
OpenAI is urging US lawmakers to impose mandatory safety requirements on developers of the most powerful AI systems, arguing that advances in AI are moving quickly enough that voluntary safeguards are no longer sufficient. The ChatGPT maker said in a statement that the rules should be based on what AI systems are capable of doing…
AI adoption is shaking up the big IT consulting market, with some IT leaders starting to question the need for the multi-year transformation engagements that have been large advisory firms’ bread and butter. Organizations are increasingly using AI tools to assist with large digital transformation projects such as cloud modernization and mainframe migrations, with the…
Artificial intelligence is still the Wild West. Every organization adopting AI is, in a sense, operating on someone else’s ranch. Models, platforms and providers are evolving rapidly, and today’s market leader may not hold that position tomorrow. At its core, model independence recognizes that AI models are becoming interchangeable tools with different strengths, rather than…
Vibe coding is rapidly changing who can build software and how quickly an idea can become a functioning application. Using natural-language prompts and AI-assisted development tools, people can translate concepts into prototypes without mastering every element of traditional software engineering. The experience reminds me of Topgolf. Topgolf creates a carefully curated, technology-enabled environment where almost…
A pathologically simple playbook emerged in the last few years for winning the AI race: hoard GPUs, hire every AI expert you can find and then watch the magic happen. But as we roll through the second half of 2026, cracks in that strategy have turned into craters. A harsh reality of frontier AI development…
AI is evolving faster than most people, even those building it, could even fathom, and its impact on the workforce and the economy is, at this point, really anyone’s guess. Researchers from The Anthropic Institute are offering a few possibilities: They have built a nuanced framework looking at how AI might impact jobs, unemployment, and…