Before COVID-19 became a reality, Aflac, the $23 billion insurance company, had embarked on a digital transformation. Launched in early 2019, “One Digital Aflac” would use technology to make it easier for customers to buy insurance, for the sales teams to sell into the marketplace, and for employees to deliver. “We built a whole portfolio…
In 2018, a wildfire caused by a faulty electric transmission line owned by Pacific Gas & Electric (PG&E) tore through Northern California’s Butte County, killing 85 people and destroying nearly 19,000 buildings. In June of this year, PG&E CEO and President Bill Johnson, on behalf of the utility, pled guilty to 84 counts of involuntary…
Technologies that can help companies choreograph how they ship goods around the world are having their moment. Battling shortfalls in parts and products in the wake of a coronavirus pandemic, enterprises are turning to machine learning (ML) and other data-crunching technologies to help clear supply chain hurdles. Yes, companies mustered their way through disruptions triggered…
Workforce management (WFM) is framework for optimizing employee productivity. WFM began as a means for improving the consistency, efficiency and productivity of call centers but has since expanded to other industries and job functions. Organizations now leverage WFM processes and tools to increase organizational performance in a strategic fashion that includes human resource management, performance…
Vipin Gupta, CIO at Toyota Financial Services, joins Maryfran Johnson for this CIO Leadership Live interview, which is jointly produced by CIO.com and the CIO Executive Council. Listen as they discuss reimagining IT budgets, accelerating digital transformation and more. To read this article in full, please click here Read More from This Article: CIO…
Lexmark International CIO Brad Clay and CTO Tom Eade work together closely, using cloud software and other technologies to build managed print services for enterprises. Collaboration between the two departments wasn’t always so cozy, says Clay, who worked in various IT roles before becoming CIO in 2016. Rather, the relationship was fraught with mistrust and…
Cutting costs in IT while still moving forward with digital initiatives is not for the faint of heart. On the heels of transitioning staff to working remotely for the long haul, now many CIOs are being tasked with reducing budgets in an uncertain economy. “It’s a difficult dance,’’ admits Kristin Myers, who was recently appointed…
There are 4 days left to enter the 2020 CIO50 with entries closing this Friday. The program is not just open to chief information officers. Chief digital officers, chief innovation officers and other senior technology leaders are encouraged to tell their stories of business innovation and leadership. This year, we are asking entrants to tell…
Tech salaries are on the rise across all major tech hubs, including Silicon Valley ($123,826), Seattle ($109,628) and Boston ($108,438), according to data from Dice Technology’s 2020 Tech Salary Report. But the real news is that many emerging tech hubs, with notably lower total costs of living, are doing just as well. These smaller cities…
As the coronavirus forced Aspen Dental Management to shutter its offices in March, the company quickly moved to connect patients with doctors virtually. But a problem cropped up: Many patients didn’t care for Aspen’s self-service telemedicine portal. “For the most part, they abandoned it, so we said this is not going to work,” says Yogish…