CRM products have been around for nearly 30 years, and the SaaS vendors have been selling their CRM wares for nearly two decades. Despite all that experience, powerful myths and misconceptions about CRM still catch customers by surprise. Author’s note: While much of this article’s advice applies to any CRM system, I’ve focused on the…
Reporting from RSA 2018, host Steve Ragan helps dispel the hype and confusion surrounding the dark web, as he talks with Alon Arvatz, co-founder at IntSights.
Read More from This Article: Get a hands-on, inside look at the dark web | Salted Hash Ep 25
Source: News
Boasting a line-up that includes All-Stars Stephen Curry, Kevin Durant and Draymond Green, it’s hard for the Golden State Warriors to improve the product it puts on the basketball court each night. Even so, the organization’s technology team is raising its game, launching chatbots on multiple platforms and experimenting with virtual and augmented reality to…
If the tech gig you were once thrilled to land feels like a dead end, you might be wondering about your next move. Rest assured, you’re not alone. Every IT career will hit a wall at some point, but there are some subtle signs that things aren’t going to get better. A recent survey asked…
When discussing digital transformation, I find it helpful to ground the discussion in a definition. In Forrester’s 2018 Predictions piece, the research and analyst firm offers the following description: digital transformation is “the critical response needed to meet rising customer expectations, deliver individualized experiences at scale, and operate at the speed of the market.” That’s…
Artificial Intelligence (AI) is quickly becoming an important buzzword in business today. Just like other technologies like Cloud and Blockchain, it is spoken of often and frequently with little true understanding of uses and applications. However, unlike many other buzzy technologies, AI actually has a huge set of potential applications. It actually is relevant to…
A daily problem CIOs face is how to deal with legacy systems—systems built decades ago in what now feels like prehistoric times. Buried deep down in the depths of organizations live these scary, monolithic fossils—Mainframe-otops, ERP Rex, COBOL-odons and more—created in a much different world than the one we live in today. The challenge has…
When the leaders of your company think about IT, do they consider it a necessary support function like legal or HR? Or do they see IT as a revenue driver that helps move the whole organization toward its financial goals? Most experts agree that your team, your budget and your own role as an executive…
Each year, a large worldwide survey is conducted on the state of agile and its adoption. Recently, the results from the 12th survey were published, and they contain insights into where we are heading as an industry. The survey also reveals some of the challenges agile adoption and maturation faces. One challenge should make us…
Adriana Rivera hadn’t planned to take a 14-year career break, but “… the best laid plans …,” as the saying goes. When she decided to re-enter the workforce, her biggest worry wasn’t that she lacked the technical chops to succeed, but how her lengthy career break would be perceived by potential employers. “When I was…