What is a CRM strategy A CRM strategy is a series of processes and projects focused on one goal: transforming every customer contact and conversation into a corporate asset. It’s a set of incentives and standards about how we and our channel partners interact with prospects and customers, and it requires sales and marketing…
Will Conaway is CIO of Prime Healthcare, which has 40,000 employees, 45 hospitals, and healthcare facilities in 14 states, and a professor for Cornell University’s Industry Labor Relations master’s degree program. His courses include organizational strategy, change management, psychology of leadership, and healthcare certificate programs. Will’s dual existence running IT and teaching has given him…
The new features and specs from the Apple announcement
Read More from This Article: Here’s the new Mac mini in just 2 minutes
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As with other disruptive technologies such as augmented/virtual reality, blockchain, drones/UAVs and the Internet of Things, artificial intelligence (AI) has significant potential to transform business models, processes, products and services. According to McKinsey, it’s estimated that AI has the potential to deliver additional global economic activity of around $13 trillion by 2030, or about 16…
Finding good data science talent starts with an effective job description. But to craft just the right posting, organizations must understand the talent market and role they are targeting. In today’s data science job market, demand far outstrips supply, says Chris Nicholson, co-founder and CEO of artificial intelligence and deep learning company Skymind, and co-creator…
IBM’s $34 billion bid for Red Hat will have left customers of the two companies wondering what comes next. Big Blue wants Red Hat because it is “the world’s leading provider of open-source cloud solutions, and the emerging leader in the platforms for hybrid cloud and multi-cloud,” IBM CEO Ginni Rometty said in a conference…
CIOs need to sway opinions and build consensus if they want to get work done, whether it’s for a tactical technology implementation or a multimillion-dollar transformational project. In fact, CIOs list influence as one of the most important leadership skills needed to succeed, now and more so in the future, according to Deloitte’s 2018 Global…
Financial service customers expect full and instant access to all of their credit information in their moment of need from any computing device. And they assume their transactions will be secure. Synchrony is now using artificial intelligence (AI) to improve customer services and help process and secure millions of credit card transactions per day across…
Digital technologies and techniques have matured to the point where they support major organizational redesign, and early adopters have captured competitive advantage by using them. Thus, organizations now recognize they need to drive large digital transformation events. Two kinds of digital transformation are taking place in businesses today. One aims to change the way a…
Almost every industry is looking at the impact artificial intelligence (AI) will have on it, but healthcare has been one of the most forward-looking because it has the potential of providing better patient care and can save lives. The intersection of healthcare and AI has tremendous potential, and it’s because there are well over 100…