Business process analysis (BPA) is a methodology that helps organizations deeply examine internal processes to find opportunities for improvement. BPA helps to identify processes that can be made more efficient or effective and to assess whether processes are set up to align with business goals. BPA is a vital subset of business process management (BPM),…
CIO Ian Pitt has an advantage when it comes to pressing his case for IT investments: He once worked in sales. “That taught me how to pitch, how to use the right language, to aim for the right pressure points, because you can’t just say ‘trust me.’ You have to say why what you’re planning…
When it comes to managing and mitigating technology risk, IT teams have traditionally relied on operational, control-compliance approaches focused on information security. The rest of the business, meanwhile, has probably adopted broader, business-focused risk management frameworks. This disconnect can sometimes inhibit IT leaders’ ability to effectively articulate technology risk to business stakeholders, which can impact…
Interviews for technology leadership positions help hiring managers to get a feel for a candidate’s technical chops and leadership skills. But for Mindy Ferguson, meetings for such a role at Capital One in 2018 felt different than others throughout her more than two decades in IT. That’s because the manager, Mike Eason, asked her questions…
Selling a transformation project includes embracing technology while aligning it with company strategy to achieve company growth and success. So how should you go about selling your transformation project to your CEO and a peer group that may be resistant to change? The tips below will arm you with the kind of information you need…
All digital journeys hinge on end users accepting end results. So if your enterprise is looking to transform itself into a digital business, you must involve end users in evaluating, selecting, testing, and deploying the technology and services that will make your digital transformation possible. Internal employees, customers, business partners — anyone who will experience…
For most healthcare providers, the pandemic’s early days stretched the limits of their capabilities for care, with many struggling with staffing strategies in response to COVID-19. But for Northwell Health, a major healthcare provider in and around New York City, those initial weeks also stress-tested an ongoing HR system migration, resulting in innovative features the…
Lookman Fazal, Chief Information & Digital Officer for the New Jersey Transit, joins Maryfran Johnson for this CIO Leadership Live interview, which is jointly produced by CIO.com and the CIO Executive Council. Listen as they discuss “touchless” transit, Fazal’s pivot to a public service CIO role and more. To read this article in full, please…
Garaudy Etienne had known the computing concept of “master branch” before starting as a product manager at MongoDB, having heard the term while working with code as an engineer at prior companies. But as he started to more deeply think about the use of “master,” and particularly after seeing database code where the term was…
Business process management definition Business process management (BPM) is the practice of discovering and controlling an organization’s processes to align them with business goals as the business evolves. BPM software helps organizations define the steps required to carry out a business task, map definitions to existing processes, and then streamline or improve the processes to…