When Srini Koushik talks about shifting to internal IT services that employees can access in a self-service model — sometimes referred to as “everything as a service” (XaaS) — he likens it to the saying: “The more things change; the more they stay the same.” To read this article in full, please click here (Insider…
Diversity and inclusion is quickly becoming a business imperative. Thanks in part to increased scrutiny from the media and social movements, boards of directors, C-suite executives, business and HR leaders are recognizing how discrimination, harassment, and toxic workplace cultures can negatively impact a company’s brand, its ability to attract and retain talent and its financial…
Pilgrimages to Silicon Valley have long been a rite of passage for IT leaders seeking game-changing innovation. During those jaunts, venture capital firms host “speed-dating” sessions, trying to match their tech startups with CIOs. But as digital disruption regularly challenges enterprises’ ability to stay current, companies are courting innovation with a more targeted practice: The…
The proliferation of digital capabilities has facilitated a new era of personalization, with purveyors of goods and services using various software services and applications to tempt consumers with offers. Retailers have been the most visible players on this front, but casinos also view personalization as the new table stakes for revenue generation. Targeting guests with…
Creating a strong and reliable cloud architecture is essential for long-term IT and enterprise success. Unfortunately, many cloud architectures are constructed haphazardly over several years, failing to meet the demands imposed by rapidly evolving technologies and business requirements. If you’re building your first cloud architecture, or if your organization’s existing cloud structure is beginning to…
IT leaders seeking executive-level roles face a common resume conundrum: how to convey their extensive experience and skills in a compact way that has impact. That was what Mark Bye, CIO at Long Motor Corp., recently faced with his resume, which he hasn’t convinced told the right career story for the executive-level positions he was…
Several years ago, I got to work with CIOs on a balanced scorecard product. It was great to learn what measures mattered to CIOs versus their IT counterparts. And how CIOs wanted to connect corporate goals to themselves and other IT leaders. It has been nearly 10 years, so I wanted to hear the CIOs…
Organizations worldwide are spending more on data analytics. The key questions: Are they translating those investments into analytics that actually drive business value, and if not, what can help give them the best results? A 2018 study by International Data Corp. (IDC) forecasts worldwide revenues for big data and business analytics will reach $260 billion…
For most organizations, the key to becoming a data-driven organization is culture change. That has been the case for Thomas Jefferson University and Jefferson Health, which launched a digital transformation four years ago with the goal of using data to reimagine health, education, and discovery. Formed by the merger of five independent health systems and…
Florida’s Palm Beach County is keeping five recent recruits in the dark to boost productivity: The Lights-Out Court Document Processing project has five “robots” working 24/7 to process some of the thousands of documents the county court receives each week. It’s an example of how artificial intelligence and humans can work alongside one another —…