Top 11 RPA tools

If your organization is like most, you probably have a large chunk of old code that continues to work perfectly well, at least according to its original specs. The problem is that the original specs imagined that your business users would enjoy spending their days clicking on the same boxes in the same pattern and…

Sales automation app helps Suddath get its move on

To stay competitive in the digital era, companies are betting on software that augments employees’ workflows, bolsters the customer experience for and increases revenues. 100-year-old commercial mover Suddath Co. has pulled off a proverbial hat trick, achieving all three goals using the public cloud, machine learning and home-grown algorithms and mobile technology. “Our leadership philosophy…

Essential practices of successful agile teams

Glenn Di Biasi is moving his IT teams at New York University to agile, implementing practices such as rapid application development, Scrum sessions and daily standup meetings. But Di Biasi, NYU’s CIO, says the teams need more than the agile framework and leading best practices to be effective. [ Looking to make the switch to…

6 steps to a successful ServiceNow implementation

ServiceNow is an increasingly popular tool for IT services management (ITSM), especially for companies undertaking digital transformations. The solution’s appeal is largely its comprehensiveness, enabling businesses to use a single platform for their ITSM needs. A smooth ServiceNow implementation can help support organization-wide digital transformation, help shift resources and budget toward innovation, and improve an…

How AI is revolutionizing financial services

Financial services firms are helping lead the way in adopting artificial intelligence, with banks expected to spend $5.6 billion on AI solutions in 2019, second only to the retail sector, according to IDC. And the fruits for finservs could be considerable: McKinsey Global Institute predicts AI and machine learning could generate more than $250 billion…