Fragmented legacy systems, heavily outsourced IT support, and significant reliance on manual process are IT problems almost every large organization struggles with. Some, however, like General Electric, are tackling these issues head. The company’s IT leaders made a commitment in October 2017 to transform the multinational conglomerate through a technical initiative that would emphasize employee…
Artificial intelligence (AI) and machine learning (ML), once considered pie-in-the-sky projects for companies, have become mainstream. More enterprises are harnessing the technology, which mimics the behavior of the human mind, to woo customers and bolster business operations. [ Cut through the hype with our practical guide to machine learning in business and find out the10 signs…
The promise of cloud computing is irresistible. For pocket change, you can spin up a server. Backups can be created with a click. No more worries about buying hardware or keeping the server closet cool. Just log in and go. But what you gain in convenience, you lose a little control. And anyone with an…
Gap analysis definition Gap analysis is a method of comparing the actual level of performance versus the desired level of performance for a business process, project, strategy or IT solution. Gap analysis, sometimes referred to as “needs analysis” or “needs assessment,” is an important tool for determining business requirements and assessing whether business requirements are…
What is Kaizen? Kaizen, a Japanese term that means “change for the better,” has been adapted by organizations as a business strategy aimed at establishing an environment of continuous improvement. The goal of Kaizen is to make the organization, and its products, services and people, better by implementing small scale changes throughout the company. Popular…
When it comes to AI, companies typically test the waters proof of concepts or small-scale use cases, taking advantage of vendor offerings, such as new features in their existing SaaS platforms. To read this article in full, please click here (Insider Story) Read More from This Article: Anatomy of an enterprise-scale AI strategy Source:…
IT manager Scott Livingston puts a premium on a collection of traits that he sees as critical to doing his job well and advancing his career. He lists characteristics like integrity, emotional intelligence, self-awareness and trustworthiness — all elements he says he needs to cultivate and demonstrate in order to influence and motivate others to…
Consumers have a complicated relationship with their energy companies, which are hardly at the vanguard of high-quality, high-touch customer service. Moreover, consumers don’t have a choice in providers, owing to regulated service territories. To buck that trend and become more friendly with consumers, Public Service Enterprise Group (PSEG) is embracing virtual assistant technology and other…
When Max Schrems asked the Irish Data Protection Commissioner to stop Facebook Ireland transferring his personal information to the U.S. in 2013, he couldn’t have foreseen that it would put the personal data processing operations of thousands of other businesses in legal jeopardy. Schrems’ 2013 complaint went all the way to the European Union’s top…
When it comes to IT, change is a constant. Thanks to a wide range of maturing technologies and the threat of digital disruption, the pace of change in IT has accelerated — even in just the past year. But one facet of IT remains the same: that IT organizations continue to struggle to find enough…