CIO Nicole Raimundo Coughlin has always tried to look at her IT team holistically, listen to their needs, and provide them with opportunities to learn and grow. But the pandemic required her to take empathy and empowerment to a new level. “Our Teams and Zoom meetings put us inside the lives of our employees in…
Having spent several years in various roles at Progressive Insurance, Kerry Hirz always had her eye out for new opportunities. After a friend in Progressive’s IT department suggested Hirz consider joining a programming bootcamp to make a bigger career change, Hirz was intrigued. But after some research, Hirz, who was working as a resolution consultant…
Engineering types like software developers are inspired by a sense of the possibilities inherent in building things. This inspiration is forever leading them into a classic blunder that offers up hardship and regret—and an opportunity to learn a powerful lesson. Interestingly, this problem is not a technical one, but rather a mindset. The blunder This…
Over the last few years, consumers across all industry verticals became increasingly comfortable and satisfied with digital experiences. According to a survey by Telus International, over 70% of Americans plan to continue shopping, banking and engaging in e-health and wellness activities[1]. Simultaneously, a Norton report showed that consumers expressed concerns over data privacy and security,…
Multi-cloud sounds simple, but, without a unifying strategy, implementing multiple cloud services can result in added complexity. That strategy starts with clear objectives and culminates with best practices to maximize goal achievement. Multi-cloud adoption promises broad access to vital services such as app modernization, unified security, advanced data services, and unified operations. But it’s easy…
In a bid to cater to enterprise efforts to improve customer experience and engagement, Oracle is enabling integration of data from company’s Unity Customer Data Platform into its customer service offering, dubbed Oracle Service. Oracle Service and the Unity CDP are part of the company’s Fusion Cloud Customer Experience (CX) offering. Oracle Service comes with…
By Reed Peterson, Field CTO, Telecom, DataStax Efficiency, speed, growth, and excellent user experiences. These are goals that digital enterprises strive for regardless of industry segment. In the hyper-competitive telecommunications market, companies that don’t achieve these superlatives risk being left in the dust by competitors. It’s one thing to deliver performance and new services that impress…
Protecting data and monitoring user behavior used to be relatively simple when everyone was behind the corporate firewall. However, in the new world of cloud computing and hybrid workforces, some basic practices and assumptions need to be revisited. For example, more people now need access to sensitive business data while working from home, on public…
While viable general-purpose quantum computing is still a way off, D-Wave Systems has just deployed its third cloud-based quantum annealing system and has updated its coding tools to tackle new categories of enterprise optimization problems. Like its predecessors, D-Wave’s third Advantage system can be accessed via D-Wave’s own Leap quantum cloud or, beginning May 12,…
Do you want to know what the future may bring? Predictive analysis tools have an answer. Are they right? Sometimes. But sometimes can often be more than enough if the prediction can help your enterprise plan better, spend more wisely, and deliver more prescient service for your customers. What are predictive analytics tools? Predictive analytics…