The pandemic has proved to be a catalyst of sorts for digital transformation, forcing organizations of all sizes to rethink how they operate, what they offer their customers, and their commitment to the digital employee experience. Before March 2020, many organizations were simply improving what they were doing, not transforming, says Jorge Lopez, vice president…
IT workers looking for a new job following the “great resignation” could make bank if they have experience in risk analytics and assessment, smart contracts, devsecops, or another of the more in-demand skills of the moment. But the flipside is that CIOs will have to pay top dollar to hire employees with those skills, or…
When Angelika Schwartz joined American Air Filter Europe as head of IT in October 2018, the company had already committed to SAP S/4HANA to replace a sprawling set of ERP systems across a growing international portfolio. Responsibility for IT operations previously lay with AAFE’s vice president of finance, controlling, and IT, working with an external…
The chief technology officer (CTO) is the senior executive who focuses on the technological requirements, opportunities, and challenges within an organization. The CTO role has emerged as a key player in the enterprise C-suite, especially with digital transformation being such a high strategic priority for so many organizations. These executives, in many cases working in…
Design thinking definition Design thinking is an agile, iterative process for design and innovation that centers users’ desires and needs, and enables your company to pivot as the industry changes and technology evolves. Design thinking acknowledges that there isn’t one way to solve a problem. Instead the methodology encourages questioning, experimenting, observing, and innovating in…
Principle No. 7 of the Keep the Joint Running Manifesto says that before you can be strategic you have to be competent. IT’s processes and practices are how IT’s work gets done. They’re where competence, or its absence, happens. [ Learn from your peers: Check out our State of the CIO 2021 report on the…
As our lives collectively continue to stabilize after being upended by COVID, business leaders are being confronted with some critical questions on how to move forward. Their decisions during this pivotal time will have long-lasting impacts on their companys’ overall health, particularly their ability to engage and retain diverse talent. CIOs in particular have a…
Count American apparel company Carhartt among those enterprises turning to artificial intelligence for strategic benefit. The company, which has been making workwear and hunting clothing for more than 100 years, recently found the sales efforts of its three go-to-market divisions — each with different distribution channels — to be less coordinated and efficient as they…
The vast majority of CIOs are seeing investments in customer experience hold steady or rise, testament to the importance of CX today. Consider the figures from Adobe’s CIO Perspectives Survey 2021: 33% of respondents say investments are up while only 8% are seeing cuts; the rest are level-funded. In the US, an even higher percentage…
Quantum computing is much ballyhooed for its potential to run simulations vast amounts of data, ideally to help enterprises solve hairy optimization problems. And while the relative immaturity of quantum technology has dampened some of its attendant enthusiasm, one financial service provider is forging ahead. Ally Financial has partnered with Microsoft to leverage the tech…