At Cleveland Clinic, CIO Matthew Kull is seeking to marry two vastly different disciplines: medicine and marketing. He’s succeeding with the help of a new industry cloud that takes care of essential tasks for healthcare providers while enabling Cleveland Clinic to look at patients through a marketing lens. “Patients have healthcare records, but they are…
The complexity of Kubernetes and the knowledge gap that exists in the software development industry is a serious challenge. Moving to a modern application platform based on Kubernetes has vast benefits, and while tool sets that improve the developer experience are great, cultural change is still needed. Members of VMware’s Tanzu Vanguard community, who are…
In what’s quickly becoming the de facto benchmarking standard for HPC storage, the IO500 named several Dell-based systems including those from CSIRO in Australia, Simon Fraser University in Canada, and Stanford University in the US. These supercomputers power exciting innovations in deep learning, disease control, and physics—think bionic eyes, DNA sequencing for infectious disease research,…
Driving 200+ miles an hour, Formula 1 racing cars built by the UK’s McLaren Group have a lot more in common today with fruit flies (a favorite among researchers with an accelerated lifespan of one to two weeks) than cheetahs (the fastest land animal). The company is applying winning insights from rapid, data-driven, evolutionary models…
One day in 2020, most office workers went home and stayed home, many of them for over two years now. Work from home (WFH) employees kept businesses running. Acceptance—often grudging–of WFH by C-suites, record-low unemployment, and fears of pandemic resurgences now mean that WFH will probably become work from anywhere (WFA) plus return to office…
When Catherine Luelo installed a new reservation system while an executive at WestJet Airlines Ltd., the change in technology inadvertently knocked the airline’s entire commercial website down for days. That bumpy implementation might have been a harsh lesson, but it helped teach Luelo the skills to navigate large technical system implementations, communicate the risks involved…
Quand elle était cadre chez WestJet, Catherine Luelo a supervisé l’installation d’un nouveau système informatique de réservation. Résultat? Le changement a causé la fermeture du site de la compagnie pendant des jours. Cette expérience a été une dure leçon, mais lui a permis d’acquérir les compétences requises pour gérer le déploiement de vastes systèmes; et…
Digital transformations are not just about technology, they’re also about business change. As technology increasingly permeates every aspect of the enterprise, the lines are blurring, with business unit employees frequently becoming business technologists and purchasing their own software and services. Nearly three-quarters (74%) of technology purchases are funded, at least in part, by business units…
Alorica is a privately-owned and operated provider of customer experience solutions to Fortune 500 and digitally-native companies, and employs approximately 100,000 people globally. The company operates a global hybrid model—both on site and through a work-at-home platform—and provides a range of solutions from customer care to financial solutions and customized digital services. As such, the…
One week before the pandemic struck, Air Canada used SAP technology to implement a fully integrated suite of procurement solutions, enabling employees to seamlessly and efficiently begin working from home. Given its enviable record in generating less atmospheric carbon, water waste and noise, Air Canada has attempted to export its forward-looking philosophy to all aspects…