Enterprises increasingly want to know not just what customers are buying, but how they feel, and vendors such as Amazon Web Services and Qualtrics, SAP’s experience management subsidiary, are making moves to capitalize on that desire. AWS has expanded its voice transcription service with new APIs that attempt to report not just what someone said,…
Robotic process automation (RPA) has emerged as a key technology for streamlining business processes in the enterprise. As organizations increasingly adopt RPA, which relies on software robots to automate tedious tasks, expertise with RPA tools and implementations will become more important for business analysts, business intelligence developers, data or solutions architects, and system integrators or administrators,…
Successful digital transformations don’t happen without organization-wide effort, mindset and processes changes, and the right technologies. They also don’t happen without guidance from skilled CIOs and digital leaders. So much more is being asked of IT leaders after what has arguably been the biggest business disruption in recent memory. CIOs are tasked with deploying digital…
On any given day, UPS delivers roughly 21 million packages (far more in December), creating millions upon millions of data points as it tracks the real-time status of each of those packages as they move across the company’s shipping network. In the past, UPS relied on historical data and know-how from expert planners to track…
Unlike many other industries, media is used to ongoing change with the news cycle, the platforms its customers use, and changing business conditions. But core principles that leverage technology are what keep properties like The Washington Post relevant across the decades. Join us to learn how technology plays a key part in their overall business…
Over the past decade, chief data officers (CDOs) have been increasingly recognized for the value they bring to an enterprise. In fact, 65% of companies now have a CDO, a major increase from 12% in 2012. CDOs today are responsible for all of an organization’s data strategies, from data management to governance to privacy and…
Fueled by a spirit of renewed optimism, CEOs are setting big, bold agendas for innovation and growth that will depend on sustaining the momentum of their digital transformations. And they’re looking to CIOs to build the future-ready workforce necessary to capitalize on these opportunities and drive the business forward. In a tight labor market, with jobs being redefined and new skills in high demand, you won’t…
Enterprises need technology talent. Lots of it, and in a variety of areas — especially those with high demand, such as artificial intelligence, data analytics, cybersecurity, and internet of things (IoT), to name a few. Fortunately, beyond the traditional job market, there’s a wealth of potential resources they can tap: the hundreds of colleges and…
CVS Health is one of the largest businesses in the world, with the mission to be a technology innovator in providing frictionless health services to their millions of customers. How does a business of that scale, with a recent a massive acquisition (Aetna) and previous acquisition of Caremark, change the way it develops and delivers…
Driven by a need to meet rapidly evolving business requirements, CIOs find themselves writing a new playbook, one focused on agility, overcoming old habits and technical debt, reskilling the workforce, and even reshaping the IT mandate. The big ideas offered here came up in CIO’s recent CIO Think Tank discussions on IT reinvention—virtual roundtables that…