Digital transformation, AI, data mining and the cloud drive efficiencies and improve customer engagement. An estimated 46% of customer interactions are already automated, with the trend toward automation having further accelerated during the pandemic. However, as chatbots pick off the simpler queries, contact centre staff are taking the strain having to deal with more complex…
Data sovereignty. A simple notion, right? Not so fast. What may appear to be a relatively straightforward concept has instead become an extremely complicated situation due to the numerous regulations defined, countless re-purposed terms used, and the variety of technology capabilities offered. This reality has an impact downstream in the form of significant considerations and…
We’ve seen accelerated growth and maturation of digital businesses. First came those driven by cloud, mobile, and advanced security. Then came the arrival of 5G, edge, and the Internet of Things (IoT). Now, it’s the metaverse. This rapid growth opens a whole universe of opportunities. But it also introduces a new set of challenges for…
Every CIO is acutely aware that their IT infrastructure now underpins the success of the business. Scalable, integrated compute, network, and data platforms are the prerequisites to delivering exceptional experiences for customers and staff. The challenge now? For IT to design a modern, cloud-first infrastructure that is integrated, secure and software-driven, all while ‘keeping the…
Claire Blythe, VP, global tech and operations at GfK (the AI-powered intelligence platform revolutionizing real-time access to critical knowledge), won Role Model of the Year at Computing’s recent Women in Tech Excellence awards. We ask for her secrets to success in technology leadership, and how women can rapidly advance their careers in the field. What…
“Everything as a service” has become quite buzzy in IT over the past few years. The concept, which for some reason bears the acronym XaaS, just means delivering all of IT’s computing services over the internet, charging for and paying per use. How is this different from “cloud”? Beats me. What XaaS really does, however,…
Long before the advent of customer data platforms (CDPs), Kohl’s business model centered on collecting and cultivating customer data. “We’ve had a homegrown customer data environment for decades,” says Paul Gaffney, CTO and supply chain officer at the $19.4 billion American department store chain. “And we’re quite happy with our custom implementation.” The Milwaukee, Wis.-based…
Many organizations have become adept at collecting data at scale, but too few have mastered the art (and science) of filtering the deluge to identify insights and initiate actions that drive favorable business outcomes and increase competitive differentiation. Across industries and enterprises, data continues to explode, increasing in volume, variety, and velocity. According to IDC…
Today, we find that there is a common tendency in larger organizations for management and oversight of development projects to be given greater importance than the actual creation of value by people writing, iterating on, and shipping code. It’s not always the case, and sometimes the lowly developer might feel like he or she is…
Nvidia and Siemens are partnering to make it easier for manufacturing enterprises to build photorealistic digital twins of their products and production processes, and view and manipulate those twins in real-time. “Everything we build in the real world is becoming so complex: We can’t imagine building these things without first simulating them inside the digital,…