ServiceNow is riding high, with subscription revenue up 30% year on year and renewal rates are around 99%, CEO Bill McDermott boasted recently — so why does the company see the need for Impact, a new tool designed to help customers get more value from their subscription? Since ServiceNow is cloud-based, renewal rate is “a…
One of the newer members of the C-suite who’s been getting a lot more attention these days is the chief data officer (CDO). That’s because these executives are charged with creating business value from data — something virtually every organization is trying to do today. Given the importance of these leaders to the success of…
Twinings Ovaltine has selected SAP to lead its transformation programme as it looks to better engage with its customers, while improving supply chain reliability and operational efficiency. The move signals a new chapter in the relationship between the two companies. The tea marketer has signed on to the RISE with SAP subscription service on Microsoft…
If you happen to be one of CIO Ken Grady’s 3,280 followers on LinkedIn, his New Year’s message may have already struck a chord in your heart — as it did in mine. “The most important intention I have for the new year is a very firm resolution to be more gentle with people, including…
Few organizations are feeling more pressure this weekend than the NFL’s Los Angeles Rams and Cincinnati Bengals. But take-out food providers like Papa Johns International will also be under some serious Super Bowl stress. The take-out pizza maker, which operates 3,300 restaurants in North America, will no doubt see a significant spike in orders during…
Michelle Greene, SVP and CIO at Cardinal Health, has no issue using her title as a stick to remove obstacles preventing her team to get work done. But the rest of the time, she says she focuses on teamwork, not titles. “If no one wants to work with me, they’re not going to work for…
Perfumes e Companhia is the largest perfume retailer in Portugal, with 150 brick-and-mortar sites. But today’s customers demand great flexibility in how they explore and purchase products, whether in-store, at home, or on a mobile device. So, the company embraced digital transformation in a big way. It has served them well through a global pandemic…
This year we have launched a packed calendar of events, with new topics to explore, more awards and the safe return of in-person gatherings. 16-17 March 2022: CSO Security Summit In March, we host the CSO Security Summit with the theme: Leading Together. From how to hack your cyber security culture, to determining what type of CISO you are,…
Around the turn of the century, Autonomy Corporation was one of the darlings of the UK technology industry, specializing in knowledge management and enterprise search. It went on an acquisition spree in the early 2000s, driving up its revenue, before being swallowed itself by Hewlett-Packard in 2011, in a deal that valued it at over…
If the COVID-19 pandemic proved to be an accelerant for digital transformations, Walgreens Boots Alliance was at the vanguard of that trend. The Deerfield, Ill. -based company, which counts more than 9,100 retail Walgreens pharmacies in the US and roughly 2,000 Boots retailers in the UK, had no option to shut down or slow down…